Plan and Billing
In this article, you will learn how to change your plan with Payrexx, how to update your billing address, and how to download your previous invoices and contract.
Last updated
In this article, you will learn how to change your plan with Payrexx, how to update your billing address, and how to download your previous invoices and contract.
Last updated
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To do this, log in to your Payrexx account and navigate to Settings > Plan and Billing in the main menu.
The page is divided into the following sections: Plan, Billing Address, and Billing.
In this section, you can view and change your current plan, as well as download your contract with Payrexx.
Payrexx plans are billed annually. Monthly billing and installment payments are not available.
Next to "Current plan," you will see which Payrexx plan you are currently using. In the following example, it is the "Standard" plan. By clicking on the "Change plan" button, you can switch to a different plan:
A window will open where you can select a new plan:
At Payrexx, you can choose between the Free, Standard, and Premium plans. Information on what each plan includes and their costs can be found in the "Overview of Payrexx Plans" section and on our website:
Upgrading a plan is always possible. An upgrade refers to switching to a more expensive option with additional features and lower transaction fees.
Examples of upgrades:
Switching from the Trial Plan (30 days) to the Free Plan (1 year)
Switching from the Standard Plan (1 year) to the Premium Plan (1 year)
When upgrading, the amount already paid for the previous plan is deducted from the new plan.
Upgrading a plan always results in more attractive transaction fees.
Downgrading a plan is only possible after the current plan has expired. A downgrade refers to switching to a less expensive option with fewer features and higher transaction fees.
Examples of downgrades:
Switching from the Premium Plan (1 year) to the Standard Plan (1 year)
Switching from the Standard Plan (1 year) to the Free Plan (1 year)
If you wish to cancel your plan with Payrexx, you can do so by clicking "End subscription":
For more information on terminating a plan and the notice periods, please refer to the Payrexx Terms of use and policies:
Next to "Your merchant contract," you can download the contract you have entered into with Payrexx:
In the contract, you will find, among other things, the following information:
Available payment providers and payment methods
Payout accounts and fees
Transaction fees
In this section, you can see the account holder's address registered in Payrexx. By default, Payrexx sends its invoices to this address.
If you wish to provide a different billing address, you can do so by activating the corresponding switch:
A form will open where you can enter the billing address:
You will receive invoices from Payrexx via email and can easily pay them using a credit card or bank transfer.
Please enter the invoice number in the "Payment Reference" field when paying the invoice.
Payrexx AG forwards unpaid invoices to their collection partner. Additionally, unpaid invoices may result in the suspension of your Payrexx account.
In this section, you can see all your past invoices. You can download them by clicking on the respective PDF icon:
In the following section, you will find useful information about the various Payrexx plans.
When you create a new Payrexx account, the Trial Plan is automatically activated. This is a free, 30-day trial that allows you to explore Payrexx’s features and test the tool extensively. With the Trial Plan, you can already process payments.
If you need more time to test Payrexx, please contact us via a support ticket. We will be happy to extend the Trial Plan for an additional 30 days.
The Trial Plan is not automatically extended. If you wish to continue using Payrexx after the 30-day trial period, please choose one of the three plans: Free, Standard, or Premium.
If you do not select a plan, the Trial Plan will automatically be converted to the Expired Plan. You can still log in to your account, but receiving payments will no longer be possible.
The "Trial" and "Expired" plans cannot be selected by you. They are automatically assigned by the system.
As a merchant, you can choose from the following three plans:
The Free Plan is ideal for newcomers and new companies. It is the most affordable plan but offers the fewest features. Transaction fees are higher compared to the other two plans.
The Standard Plan is ideal for individuals and small companies. It provides more features and lower transaction fees than the Free Plan.
The Premium Plan is ideal for medium-sized to large companies. This plan offers the most attractive transaction fees and the full range of features.
A comprehensive overview of all three plans can be found on our website:
