Plan and Billing

In this article, you will learn how to change your plan with Payrexx, how to update your billing address, and how to download your previous invoices and contract.

To do this, log in to your Payrexx account and navigate to Settings > Plan and Billing in the main menu.

The page is divided into the following sections: Plan, Billing Address, and Billing.

Plan

In this section, you can view and change your current plan, as well as download your contract with Payrexx.

Payrexx plans are billed annually. Monthly billing and installment payments are not available.

Changing the plan

Next to "Current plan," you will see which Payrexx plan you are currently using. In the following example, it is the "Standard" plan. By clicking on the "Change plan" button, you can switch to a different plan:

Switching to a different Payrexx plan

A window will open where you can select a new plan:

You can choose between the Free, Standard, and Premium plan

At Payrexx, you can choose between the Free, Standard, and Premium plans. Information on what each plan includes and their costs can be found in the "Overview of Payrexx Plans" section and on our website:

Price plans - Simply accept online paymentsPayrexx

Upgrading a plan

Upgrading a plan is always possible. An upgrade refers to switching to a more expensive option with additional features and lower transaction fees.

Examples of upgrades:

• Switching from the Trial Plan (30 days) to the Free Plan (1 year)

• Switching from the Standard Plan (1 year) to the Premium Plan (1 year)

When upgrading, the amount already paid for the previous plan is deducted from the new plan.

Upgrading a plan always results in more attractive transaction fees.

Downgrading a plan

Downgrading a plan is only possible after the current plan has expired. A downgrade refers to switching to a less expensive option with fewer features and higher transaction fees.

Examples of downgrades:

• Switching from the Premium Plan (1 year) to the Standard Plan (1 year)

• Switching from the Standard Plan (1 year) to the Free Plan (1 year)

Canceling a plan

If you wish to cancel your plan with Payrexx, you can do so by clicking "End subscription":

Canceling a plan with Payrexx

For more information on terminating a plan and the notice periods, please refer to the Payrexx Terms of use and policies:

Terms of usePayrexx

Payment type

In this section, you can enter your preferred payment method for billing the Payrexx plan. To do so, click on the "Add a payment method" button:

Adding a payment method for paying the plan fees at Payrexx

In the next step, select the payment method you wish to use for paying your plan fees. Available options include Mastercard, Visa, and TWINT.

Download merchant contract

Next to "Your merchant contract," you can download the contract you have entered into with Payrexx:

Downloading your merchant contract with Payrexx

In the contract, you will find, among other things, the following information:

• Available payment providers and payment methods

• Payout accounts and fees

• Transaction fees

Billing Address

In this section, you can see the account holder's address registered in Payrexx. By default, Payrexx sends its invoices to this address.

If you wish to provide a different billing address, you can do so by activating the corresponding switch:

Adding a new address for Payrexx invoices

A form will open where you can enter the billing address:

Billing address entry form in Payrexx

You will receive invoices from Payrexx via email and can easily pay them using a credit card or bank transfer.

Please enter the invoice number in the "Payment Reference" field when paying the invoice.

Payrexx AG forwards unpaid invoices to their collection partner. Additionally, unpaid invoices may result in the suspension of your Payrexx account.

Billing

In this section, you can see all your past invoices. You can download them by clicking on the respective PDF icon:

Downloading the invoices from Payrexx

Overview of Payrexx Plans

In the following section, you will find useful information about the various Payrexx plans.

Trial Plan

When you create a new Payrexx account, the Trial Plan is automatically activated. This is a free, 30-day trial that allows you to explore Payrexx’s features and test the tool extensively. With the Trial Plan, you can already process payments.

If you need more time to test Payrexx, please contact us via a support ticket. We will be happy to extend the Trial Plan for an additional 30 days.

The Trial Plan is not automatically extended. If you wish to continue using Payrexx after the 30-day trial period, please choose one of the three plans: Free, Standard, or Premium.

Expired Plan

If you do not select a plan, the Trial Plan will automatically be converted to the Expired Plan. You can still log in to your account, but receiving payments will no longer be possible.

The "Trial" and "Expired" plans cannot be selected by you. They are automatically assigned by the system.

As a merchant, you can choose from the following three plans:

Free Plan

The Free Plan is ideal for newcomers and new companies. It is the most affordable plan but offers the fewest features. Transaction fees are higher compared to the other two plans.

Standard Plan

The Standard Plan is ideal for individuals and small companies. It provides more features and lower transaction fees than the Free Plan.

Premium Plan

The Premium Plan is ideal for medium-sized to large companies. This plan offers the most attractive transaction fees and the full range of features.

A comprehensive overview of all three plans can be found on our website:

Price plans - Simply accept online paymentsPayrexx

Plan durations

All Payrexx plans are available as 1-, 2-, or 3-year subscriptions and automatically renew for the same original term:

• 1-year plan: Renews for 1 year

• 2-year plan: Renews for 2 years

• 3-year plan: Renews for 3 years