Notifications
Payrexx sends various notifications via email for orders, payments, and other events. This article explains what these notifications contain and how you can manage them.
Last updated
Payrexx sends various notifications via email for orders, payments, and other events. This article explains what these notifications contain and how you can manage them.
Last updated
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You can find the settings for email notifications in the main menu of your Payrexx account under Settings > Notifications.
On this page, various emails are listed, and you can define whether they should be sent to the owner, the customer, and/or other recipients by activating the corresponding checkbox for each email.
By activating the checkbox, the email will be sent to the owner of the Payrexx account. This is the user who is labeled as follows in the user administration section:
An activated checkbox means that the email will be sent to the customer.
If you are already sending notifications to your customers about orders, payments, and other events through a separate e-commerce system or email tool, you can disable the notifications in Payrexx.
By activating the checkbox, a field opens where you can enter one or more email addresses to which the email should be sent.
The following tables include all emails and indicate when they are sent and what they contain.
| Dispatch | Content | |
|---|---|---|
Monthly Sales Report | Once per month | Number of sales and revenue generated in the past month |
Payout Notification | Depending on the payout interval | Date, amount, and account to which the payout will be transferred. The payout report is attached to the email |
News about Payrexx | At least every two months | Every two months, release notes with new features and improvements from Payrexx are sent out. |
Help and Tricks | Irregularly | Tips and tricks for using Payrexx |
| Dispatch | Content | |
|---|---|---|
Payment Confirmation | After successful payment | Confirmation of payment as proof for the customer, including details about the product, price, date, and payment method. This is sent for subscriptions with each deduction. |
Order Confirmation | After successful order | Confirmation of the order with details about the customer, product, price, date, and payment method. This email is sent instead of the payment confirmation for tokenizations, pre-authorizations, and manual payment methods (Invoice, Reka-Check, Advance Payment, Barzahlen). |
Payment Refunded | After successful refund | Confirmation of the refund, including details about the customer and the refunded payment. |
| Dispatch | Content | |
|---|---|---|
Failed Charge | When subscription cannot be charged | Information that a subscription could not be charged. |
Subscription Cancelled by Administrator | Upon cancellation by administrator | Information that a subscription has been cancelled by the merchant (administrator). |
| Dispatch | Content | |
|---|---|---|
Requested Payment (Paylink) | Upon sending Paylink | Payment request to the customer with a link to their personal payment page. |
Email Send Error (Paylink) | When Paylink cannot be delivered | Notification to the account owner if an email with a Paylink cannot be delivered, for example, if the recipient's mailbox is full or the email server is unreachable. |
Reminders (Invoice) | According to the dunning process | If a payment is not made on time, the customer receives payment reminders or dunning letters with details about the order, amount, due date, and payment options. |
Under "Advanced Settings," you can specify whether the Payrexx user who created the payment request (Paylink) should also be notified. Additionally, you can define custom content for the email containing the Paylink.
The email notifications sent by Payrexx include a standardized footer. You can replace this with your own footer by entering the appropriate information in the editor:
By clicking on "Multilingual," you can set the footer in all languages that are enabled in the language settings.
