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On this page
  • Recipients of Email Notifications
  • Owner
  • Customer
  • Other
  • Content of Email Notifications
  • General emails
  • Emails regarding payments
  • Emails regarding subscriptions
  • Tool-specific emails
  • Custom Email Footer

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  1. Account and administration
  2. Settings

Notifications

Payrexx sends various notifications via email for orders, payments, and other events. This article explains what these notifications contain and how you can manage them.

Last updated 7 months ago

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You can find the settings for email notifications in the main menu of your Payrexx account under Settings > Notifications.

Recipients of Email Notifications

On this page, various emails are listed, and you can define whether they should be sent to the , the , and/or by activating the corresponding checkbox for each email.

Owner

By activating the checkbox, the email will be sent to the owner of the Payrexx account. This is the user who is labeled as follows in the section:

Customer

An activated checkbox means that the email will be sent to the customer.

Other

By activating the checkbox, a field opens where you can enter one or more email addresses to which the email should be sent.

Content of Email Notifications

The following tables include all emails and indicate when they are sent and what they contain.

General emails

Email
Dispatch
Content

Monthly Sales Report

Once per month

Number of sales and revenue generated in the past month

Payout Notification

Depending on the payout interval

News about Payrexx

At least every two months

Help and Tricks

Irregularly

Tips and tricks for using Payrexx

Emails regarding payments

Email
Dispatch
Content

Payment Confirmation

After successful payment

Order Confirmation

After successful order

Payment Refunded

After successful refund

Emails regarding subscriptions

Email
Dispatch
Content

Failed Charge

When subscription cannot be charged

Subscription Cancelled by Administrator

Upon cancellation by administrator

Tool-specific emails

Email
Dispatch
Content

Upon sending Paylink

Payment request to the customer with a link to their personal payment page.

When Paylink cannot be delivered

Notification to the account owner if an email with a Paylink cannot be delivered, for example, if the recipient's mailbox is full or the email server is unreachable.

According to the dunning process

If a payment is not made on time, the customer receives payment reminders or dunning letters with details about the order, amount, due date, and payment options.

Under "Advanced Settings," you can specify whether the Payrexx user who created the payment request (Paylink) should also be notified. Additionally, you can define custom content for the email containing the Paylink.

Custom Email Footer

The email notifications sent by Payrexx include a standardized footer. You can replace this with your own footer by entering the appropriate information in the editor:

If you are already sending notifications to your customers about orders, payments, and other events through a separate or email tool, you can disable the notifications in Payrexx.

Date, amount, and account to which the will be transferred. The payout report is attached to the email

Every two months, with new features and improvements from Payrexx are sent out.

Confirmation of as proof for the customer, including details about the product, price, date, and payment method. This is sent for with each deduction.

Confirmation of the order with details about the customer, product, price, date, and payment method. This email is sent instead of the payment confirmation for , , and (, , , ).

Confirmation of the , including details about the customer and the refunded payment.

Information that a could not be charged.

Information that a has been cancelled by the merchant (administrator).

Requested Payment ()

Email Send Error ()

Reminders ()

By clicking on "Multilingual," you can set the footer in all languages that are enabled in the .

e-commerce system
language settings
payout
release notes
payment
subscriptions
tokenizations
pre-authorizations
manual payment methods
Invoice
Reka-Check
Advance Payment
Barzahlen
refund
subscription
subscription
Paylink
Paylink
Invoice
user administration
owner
customer
other recipients
In the Payrexx user administration, one user is always designated as the account owner.
Adding additional email addresses for the "Payment confirmation" notification
Adding a custom footer for email notifications