Notifications

Payrexx sends various notifications via email for orders, payments, and other events. This article explains what these notifications contain and how you can manage them.

You can find the settings for email notifications in the main menu of your Payrexx account under Settings > Notifications.

Recipients of Email Notifications

On this page, various emails are listed, and you can define whether they should be sent to the owner, the customer, and/or other recipients by activating the corresponding checkbox for each email.

Owner

By activating the checkbox, the email will be sent to the owner of the Payrexx account. This is the user who is labeled as follows in the user administration section:

In the Payrexx user administration, one user is always designated as the account owner.

Customer

An activated checkbox means that the email will be sent to the customer.

If you are already sending notifications to your customers about orders, payments, and other events through a separate e-commerce system or email tool, you can disable the notifications in Payrexx.

Other

By activating the checkbox, a field opens where you can enter one or more email addresses to which the email should be sent.

Adding additional email addresses for the "Payment confirmation" notification

Content of Email Notifications

The following tables include all emails and indicate when they are sent and what they contain.

General emails

Email	Dispatch	Content
Monthly Sales Report	Once per month	Number of sales and revenue generated in the past month
Payout Notification	Depending on the payout interval	Date, amount, and account to which the payout will be transferred. The payout report is attached to the email
News about Payrexx	At least every two months	Every two months, release notes with new features and improvements from Payrexx are sent out.
Help and Tricks	Irregularly	Tips and tricks for using Payrexx

Emails regarding payments

Email	Dispatch	Content
Payment Confirmation	After successful payment	Confirmation of payment as proof for the customer, including details about the product, price, date, and payment method. This is sent for subscriptions with each deduction.
Order Confirmation	After successful order	Confirmation of the order with details about the customer, product, price, date, and payment method. This email is sent instead of the payment confirmation for tokenizations, pre-authorizations, and manual payment methods (Invoice, Reka-Check, Advance Payment, Barzahlen).
Payment Refunded	After successful refund	Confirmation of the refund, including details about the customer and the refunded payment.

Emails regarding subscriptions

Email	Dispatch	Content
Failed Charge	When subscription cannot be charged	Information that a subscription could not be charged.
Subscription Cancelled by Administrator	Upon cancellation by administrator	Information that a subscription has been cancelled by the merchant (administrator).

Tool-specific emails

Email	Dispatch	Content
Requested Payment (Paylink tool)	Upon sending Paylink	Payment request to the customer with a link to their personal payment page.
Email Send Error (Paylink tool)	When Paylink cannot be delivered	Notification to the account owner if an email with a Paylink cannot be delivered, for example, if the recipient's mailbox is full or the email server is unreachable.
Reminders (Invoice tool)	According to the dunning process	If a payment is not made on time, the customer receives payment reminders or dunning letters with details about the order, amount, due date, and payment options.
Invoices (Invoice tool)	When sending the invoice	Additional recipients can be added when the invoice is sent from the Invoice tool.

Under "Advanced Settings," you can specify whether the Payrexx user who created the payment request (Paylink) should also be notified. Additionally, you can define custom content for the email containing the Paylink.

Custom Email Footer

The email notifications sent by Payrexx include a standardized footer. You can replace this with your own footer by entering the appropriate information in the editor:

Adding a custom footer for email notifications

By clicking on "Multilingual," you can set the footer in all languages that are enabled in the language settings.