Notifications

Payrexx sends various notifications via email for orders, payments, and other events. This article explains what these notifications contain and how you can manage them.

You can find the settings for email notifications in the main menu of your Payrexx account under Settings > Notifications.

Recipients of Email Notifications

On this page, various emails are listed, and you can define whether they should be sent to the owner, the customer, and/or other recipients by activating the corresponding checkbox for each email.

Owner

By activating the checkbox, the email will be sent to the owner of the Payrexx account. This is the user who is labeled as follows in the user administration section:

In the Payrexx user administration, one user is always designated as the account owner.

Customer

An activated checkbox means that the email will be sent to the customer.

If you are already sending notifications to your customers about orders, payments, and other events through a separate e-commerce system or email tool, you can disable the notifications in Payrexx.

Other

By activating the checkbox, a field opens where you can enter one or more email addresses to which the email should be sent.

Adding additional email addresses for the "Payment confirmation" notification

Content of Email Notifications

The following tables include all emails and indicate when they are sent and what they contain.

General emails

Email
Dispatch
Content

Monthly Sales Report

Once per month

Number of sales and revenue generated in the past month

Payout Notification

Depending on the payout interval

Date, amount, and account to which the payout will be transferred. The payout report is attached to the email

News about Payrexx

At least every two months

Every two months, release notes with new features and improvements from Payrexx are sent out.

Help and Tricks

Irregularly

Tips and tricks for using Payrexx

Emails regarding payments

Email
Dispatch
Content

Payment Confirmation

After successful payment

Confirmation of payment as proof for the customer, including details about the product, price, date, and payment method. This is sent for subscriptions with each deduction.

Order Confirmation

After successful order

Confirmation of the order with details about the customer, product, price, date, and payment method. This email is sent instead of the payment confirmation for tokenizations, pre-authorizations, and manual payment methods (Invoice, Reka-Check, Advance Payment, Barzahlen).

Payment Refunded

After successful refund

Confirmation of the refund, including details about the customer and the refunded payment.

Emails regarding subscriptions

Email
Dispatch
Content

Failed Charge

When subscription cannot be charged

Information that a subscription could not be charged.

Subscription Cancelled by Administrator

Upon cancellation by administrator

Information that a subscription has been cancelled by the merchant (administrator).

Tool-specific emails

Email
Dispatch
Content

Requested Payment (Paylink)

Upon sending Paylink

Payment request to the customer with a link to their personal payment page.

Email Send Error (Paylink)

When Paylink cannot be delivered

Notification to the account owner if an email with a Paylink cannot be delivered, for example, if the recipient's mailbox is full or the email server is unreachable.

Reminders (Invoice)

According to the dunning process

If a payment is not made on time, the customer receives payment reminders or dunning letters with details about the order, amount, due date, and payment options.

Under "Advanced Settings," you can specify whether the Payrexx user who created the payment request (Paylink) should also be notified. Additionally, you can define custom content for the email containing the Paylink.

The email notifications sent by Payrexx include a standardized footer. You can replace this with your own footer by entering the appropriate information in the editor:

Adding a custom footer for email notifications

By clicking on "Multilingual," you can set the footer in all languages that are enabled in the language settings.

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