# American Express

## General

Originally founded as a shipping company, American Express gradually specialized in financial services and launched its first credit card in 1958. Today, American Express is one of the world's leading credit card providers.

American Express is widely used by business travelers, frequent flyers, and is generally preferred by customers with high purchasing power.

### Links

* Information about American Express on the [Payrexx](https://payrexx.com/en/americanexpress) website
* [American Express](https://www.americanexpress.com/) website

## Features

### Payment types

* ✅ One-time payment
* ✅ Refund
* ✅ Partial refund
* ✅ Pre-authorization
* ✅ Tokenization
* ❌ Recurring payments (Subscription)

## Country Availability

American Express is available within [Payrexx Pay Plus](https://docs.payrexx.com/merchant/english/payment-provider/payrexx-pay). The payment method is therefore available to merchants based in :flag\_ch: Switzerland, :flag\_li: Liechtenstein, :flag\_at: Austria, :flag\_de: Germany, :flag\_it: Italy, :flag\_fr: France, :flag\_lu: Luxembourg, :flag\_dk: Denmark, and :flag\_bg: Bulgaria:

{% content-ref url="../../country-availability" %}
[country-availability](https://docs.payrexx.com/merchant/english/payment-provider/country-availability)
{% endcontent-ref %}

## Fees

The transaction fees vary depending on the Payrexx [plan](https://docs.payrexx.com/merchant/english/account/settings/plan-and-billing) you choose. For more information, please refer to our [pricing overview](https://payrexx.com/en/prices).

## Setup

{% hint style="info" %}
Please note that you must be [logged](https://login.payrexx.com/en) in to Payrexx before you begin. If you do not have an account yet, please [register](https://signup.payrexx.com/en/email-validation/) with Payrexx.
{% endhint %}

To receive payments via American Express, you simply need to activate the payment method in your Payrexx account. Follow these steps:

* Navigate to **Payment Providers** in the main menu of your merchant administration.
* Click on "Configure" next to Payrexx Pay Plus:

<div align="left"><figure><img src="https://1455115231-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MYJhU4qriZCz_Wxs0T0-887967055%2Fuploads%2Fb15dEbXav6sDdRfas4sj%2Fimage.png?alt=media&#x26;token=44d7fccd-91b5-483b-ba48-d23e1197d196" alt=""><figcaption><p>Starting the configuration of Payrexx Pay Plus</p></figcaption></figure></div>

* Scroll down a bit and check the box next to "American Express":

<div align="left"><figure><img src="https://1455115231-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MYJhU4qriZCz_Wxs0T0-887967055%2Fuploads%2FnKR2WtkJNTRNJ6oZWdvJ%2Fimage.png?alt=media&#x26;token=acb13ffa-1f9f-4580-9612-135dde3d78d2" alt=""><figcaption><p>Activation of the payment method "American Express"</p></figcaption></figure></div>

* Complete the configuration by clicking "Save" at the bottom right of the page.

{% hint style="success" %}
The payment method is activated. Your customers can now pay with their American Express credit card.
{% endhint %}

## Payment from the Customer's Perspective

In this section, you will learn how a payment with American Express works.

1. The customer fills in the required fields and selects the payment method "American Express":

<div align="left"><figure><img src="https://1455115231-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MYJhU4qriZCz_Wxs0T0-887967055%2Fuploads%2F64T7IoVkezaYVF60SmDW%2Fimage.png?alt=media&#x26;token=c9792790-8f2b-446f-a17b-9b69ff4de9a2" alt="" width="402"><figcaption><p>Selecting the payment method "American Express"</p></figcaption></figure></div>

2. The customer enters their card details and email address, then clicks on the green "Pay" button:

<div align="left"><figure><img src="https://1455115231-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MYJhU4qriZCz_Wxs0T0-887967055%2Fuploads%2FexL84MqkUBps2UcGsBT5%2Fimage.png?alt=media&#x26;token=4a43d17a-ef8c-49b3-a660-1d9fa81a1f83" alt="" width="398"><figcaption><p>Triggering the payment in Payrexx</p></figcaption></figure></div>

3. A confirmation of the successfully processed payment will be displayed.

<div align="left"><figure><img src="https://1455115231-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MYJhU4qriZCz_Wxs0T0-887967055%2Fuploads%2Feqk9fgR3i6MBOYr6D1Q6%2Fimage.png?alt=media&#x26;token=d63a153e-0170-49f6-a494-82f2512cd65f" alt="" width="401"><figcaption><p>Payment confirmation in Payrexx</p></figcaption></figure></div>

## Frequently Asked Questions

### Why do we need the customer's e-mail address?

As a regulated payment service provider, Payrexx is required to collect certain minimum information to identify the paying customer in order to comply with the requirements of the card schemes and acquiring banks.

In addition, the customer’s e-mail address is required for operational and regulatory reasons, including but not limited to:

* Sending payment [notifications](https://docs.payrexx.com/merchant/english/account/settings/notifications)
* Fraud prevention and risk checks
* 3-D Secure authentication processes
* Handling of chargebacks
* Contacting the customer in case of payment issues