> For the complete documentation index, see [llms.txt](https://docs.payrexx.com/merchant/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.payrexx.com/merchant/english/payment/disputes.md).

# Disputes

Learn about what constitutes disputes, why the topic is important, how to prevent disputes, and – if they still occur – how to handle them skillfully.

As a merchant, it can happen that a customer disputes a payment (in rare cases only part of a payment) with his bank and thus opens a dispute against you.

This article addresses disputes within [Payrexx Pay](/merchant/english/payment-provider/payrexx-pay.md) and [Payrexx Pay Plus](/merchant/english/payment-provider/payrexx-pay.md). You will learn what disputes are and how to avoid them. Should a dispute arise, we will show you how to maximize your chances of winning the dispute.

Our documentation on disputes consists of the following chapters:

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Definition</strong></td><td>What disputes are, who is involved, and how they proceed.</td><td></td><td><a href="/merchant/english/payment/disputes/definition.md">Definition</a></td></tr><tr><td><strong>Prevention</strong></td><td>How you as a merchant can prevent disputes as much as possible.</td><td></td><td><a href="/merchant/english/payment/disputes/prevention.md">Prevention</a></td></tr><tr><td><strong>Processing and submitting evidence</strong></td><td>What you need to consider to potentially win disputes.</td><td></td><td><a href="/merchant/english/payment/disputes/processing-and-submitting-evidence.md">Processing and submitting evidence</a></td></tr><tr><td><strong>Best Practices</strong></td><td>What you should generally consider when dealing with disputes.</td><td></td><td><a href="/merchant/english/payment/disputes/best-practices.md">Best Practices</a></td></tr><tr><td><strong>FAQ</strong></td><td>Clear answers to the most important questions about disputes.</td><td></td><td><a href="/merchant/english/payment/disputes/faq.md">FAQ</a></td></tr></tbody></table>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.payrexx.com/merchant/english/payment/disputes.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.