# Disputes

As a merchant, it can happen that a customer disputes a payment (in rare cases only part of a payment) with his bank and thus opens a dispute against you.

This article addresses disputes within [Payrexx Pay](https://docs.payrexx.com/merchant/english/payment-provider/payrexx-pay) and [Payrexx Pay Plus](https://docs.payrexx.com/merchant/english/payment-provider/payrexx-pay). You will learn what disputes are and how to avoid them. Should a dispute arise, we will show you how to maximize your chances of winning the dispute.

Our documentation on disputes consists of the following chapters:

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden></th></tr></thead><tbody><tr><td><strong>Definition</strong></td><td>What disputes are, who is involved, and how they proceed.</td><td></td></tr><tr><td><strong>Prevention</strong></td><td>How you as a merchant can prevent disputes as much as possible.</td><td></td></tr><tr><td><strong>Processing and submitting evidence</strong></td><td>What you need to consider to potentially win disputes.</td><td></td></tr><tr><td><strong>Best Practices</strong></td><td>What you should generally consider when dealing with disputes.</td><td></td></tr><tr><td><strong>FAQ</strong></td><td>Clear answers to the most important questions about disputes.</td><td></td></tr></tbody></table>