# Duplicate Duplicate payments often occur due to technical issues in the webshop. If a technical error occurs during the ordering process and the customer repeats the transaction, it might result in two transactions being processed. If the cardholder sees a payment duplicated or multiplied on their statement, they may dispute these charges. Don't worry: There are several strategies to minimize "Duplicate" disputes. ### Recommendations * Regularly check the webshop for potential technical issues. * Implement automated or at least manual reviews of the ordering system for duplicate and multiple orders. * Promptly remove any obvious duplicate and multiple orders. * Engage in immediate customer communication in cases of duplicate and multiple orders. * Send clear and detailed order confirmations. * Promptly fulfill refund requests for duplicate payments. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.payrexx.com/merchant/english/payment/disputes/prevention/duplicate.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.