# Duplicate

Duplicate payments often occur due to technical issues in the webshop. If a technical error occurs during the ordering process and the customer repeats the transaction, it might result in two transactions being processed. If the cardholder sees a payment duplicated or multiplied on their statement, they may dispute these charges.

Don't worry: There are several strategies to minimize "Duplicate" disputes.

### Recommendations

* Regularly check the webshop for potential technical issues.
* Implement automated or at least manual reviews of the ordering system for duplicate and multiple orders.
* Promptly remove any obvious duplicate and multiple orders.
* Engage in immediate customer communication in cases of duplicate and multiple orders.
* Send clear and detailed order confirmations.
* Promptly fulfill refund requests for duplicate payments.