Transactions

In this section of your Payrexx account, all transactions are displayed, and there is an option to export them.

Transaction Overview

The transaction overview is located in the main menu under Payments > Transactions:

To find a specific transaction, you can use the filter or the free text field above the list.

Filtering Payments

The transactions displayed in the list can be narrowed down using the field. You can filter by the following criteria:

Filter

Description and options

Status

Payment status (open, confirmed, cancelled, refund, disputed, declined, technical error, partially refunden, unknown, uncaptured, expired)

Currency

Currency (e.g., CHF, EUR, USD)

Type

E-Commerce, POS Terminal, Tap to Pay

Payment method

Payment method (e.g., Visa, TWINT, PayPal, Google Pay)

Payment service provider

Payrexx Pay, Payrexx Pay Plus and external payment providers

Date from

Show payments from this date

Date to

Show payments up to this date

Pages

Select a specific Pages shop

QR Code

Select a specific QR code

Donation

Select a specific donation campaign

Coupon Code

Select a specific discount code

Mode

Live or test payments

Payment Status

Each transaction has a status that indicates whether the payment was successful or, if not, why it could not be processed. For a complete overview of all payment statuses, refer to the following article:

Payment Status

If it is a test payment, it is marked with the label located to the left of the description. In the screenshot above, all transactions except of the first one are test payments. For more information on testing payments, please refer to this article:

Testing

Transaction Type

The second column displays the transaction type. There are three types of transaction categories:

E-Commerce: Payments received through online channels
Tap to Pay: Payments received via Tap to Pay
POS Terminal: Payments received through POS terminals

Transaction Details

To view the details of a transaction, simply click on the respective row:

After that, the window with the detailed view of the transaction opens:

In the detail view, you have the option to refund a payment, among other things.

Refunds

Payments made through Payrexx Pay, Payrexx Pay Plus and PayPal can be refunded using the "Refund" button.

If the "Refund" button is not visible, the transaction cannot be refunded through Payrexx. In this case, the refund must be processed using an alternative method outside of Payrexx.

You can find more information about refunds and partial refunds in the following article:

Refunds and Partial Refunds