Refunds and Partial Refunds
Payrexx offers the option to refund payments to customers. Full amounts or partial amounts can be refunded as needed.
Last updated
Was this helpful?
ENGLISH
Payrexx offers the option to refund payments to customers. Full amounts or partial amounts can be refunded as needed.
Last updated
Was this helpful?
Open the transaction you wish to refund in your . Then, you will see the "Refund" button on the upper left. Click on it and decide how much you want to refund.
By clicking this button, you can proceed with a refund. If you want to refund the entire amount, no adjustments are needed. If you want to issue a partial refund, you can manually change the amount accordingly.
If you want to refund an additional amount at a later time after a partial refund has already been made, this is also possible.
If the "Refund" button is not displayed, the refund cannot be made via Payrexx. In this case, it must be executed alternatively.
When you refund a payment, you as a merchant lose the transaction fees from the original payment. However, there are no additional costs for the refund itself.
If there is not enough balance in your Payrexx account to carry out the refund, you have two options:
You wait until you have sufficient funds in your account again.
In such a case, please contact the end customer directly to arrange the refund through another method.
Please note that you must have sufficient funds from the respective to be able to carry out the refund.
If there is not enough credit, you must first top up your account. You can find out how this works in the chapter .
You can recharge your balance with a payment to your own Payrexx account (fees apply).
Since is linked to a bank account, refunds are made directly to this bank account. It is important that this connection between the receipt of the transaction and the time of the refund is not interrupted. If this connection is interrupted, for example by uninstalling TWINT, it will lead to the error mentioned above.
