Payrexx Support Portal

If you cannot find the answer to your question in the available merchant documentation, feel free to contact our support team at any time.

Creating a Support Ticket

Click the blue "Support" button at the bottom-right corner of the merchant administration page of your Payrexx account:

Fill out the form and submit it. You will receive a response from a support representative within a maximum of 72 hours, but usually within one business day.

User Account in the Support Portal

Additionally, you have the option to create a user account in our support portal. Creating such an account is optional. Our support team will competently and quickly address your request even without a user account.

However, a user account offers the advantage of allowing you to track all your support tickets in one central location at any time.

Creating a user account

If you have not previously created any support tickets, you can create your user account in our support portal with just a few clicks:

Signup for a new accountCustomer Support

Simply enter your full name (first and last name), your email address, and set a password:

Logging into your user account

To log in to your existing account in the Payrexx support portal, use the link https://support.payrexx.com/en/support/login and sign in with your email address and password.

Managing your user account

In your user account, the following options are available:

1. Submit a ticket

2. My tickets

3. Language selection

4. Edit profile

5. Sign out

1. Submit a ticket

A form will open for submitting a new support ticket.

2. My tickets

All open and resolved tickets are listed in this section. The following functions are available:

1. Filter by status: Choose whether to display all tickets or only open/pending or resolved/closed ones.

2. Sorting the tickets: Sort the ticket list by creation date, last updated date, or status. Select whether the list should be displayed in ascending or descending order.

3. Exporting the tickets: Click "Export Tickets" to export tickets to a CSV or Excel file. You can specify the date range for the export and define which information should be included.

1. Viewing the ticket history: Click on a ticket to view its history.

3. Language selection

Select the language in which your user account in the support portal should be displayed.

4. Edit profile

Click "Edit Profile" and complete the available fields:

• Full name (required field)

• Title

• Work phone

• Mobile phone

• Time zone

• Language

You can also upload a profile picture and change your user account password in this section.

5. Sign out

Clicking the "Sign out" link will sign you out of the Payrexx support system.

Corporate Account in the Support Portal

For larger companies and organizations, we offer a corporate account upon request. Such an account provides the following benefits:

• Centralized management of all support requests for an organization

• Access to tickets submitted by other registered employees

• Streamlined communication with Payrexx support

For example, if a company has 10 employees interacting with Payrexx support, each employee can not only view their own tickets but also access the tickets of other registered employees.