Payrexx Support Portal
In this article, you will learn how to contact the Payrexx support team and optionally create a user account in our support portal.
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In this article, you will learn how to contact the Payrexx support team and optionally create a user account in our support portal.
Last updated
Was this helpful?
If you cannot find the answer to your question in the available merchant documentation, feel free to contact our support team at any time.
Click the blue "Support" button at the bottom-right corner of the merchant administration page of your Payrexx account:
Fill out the form and submit it. You will receive a response from a support representative within a maximum of 72 hours, but usually within one business day.
Additionally, you have the option to create a user account in our support portal. Creating such an account is optional. Our support team will competently and quickly address your request even without a user account.
However, a user account offers the advantage of allowing you to track all your support tickets in one central location at any time.
Self-registration of a user account is only possible if you have not previously created support tickets. If you have already created tickets, we will need to manually create an account for you and assign the previous tickets. In this case, please contact us to have a user account created.
If you have not previously created any support tickets, you can create your user account in our support portal with just a few clicks:
Simply enter your full name (first and last name), your email address, and set a password:
To log in to your existing account in the Payrexx support portal, use the link https://support.payrexx.com/en/support/login and sign in with your email address and password.
In your user account, the following options are available:
A form will open for submitting a new support ticket.
All open and resolved tickets are listed in this section. The following functions are available:
Filter by status: Choose whether to display all tickets or only open/pending or resolved/closed ones.
Sorting the tickets: Sort the ticket list by creation date, last updated date, or status. Select whether the list should be displayed in ascending or descending order.
Exporting the tickets: Click "Export Tickets" to export tickets to a CSV or Excel file. You can specify the date range for the export and define which information should be included.
Viewing the ticket history: Click on a ticket to view its history.
Select the language in which your user account in the support portal should be displayed.
Click "Edit Profile" and complete the available fields:
Full name (required field)
Title
Work phone
Mobile phone
Time zone
Language
You can also upload a profile picture and change your user account password in this section.
Clicking the "Sign out" link will sign you out of the Payrexx support system.
For larger companies and organizations, we offer a corporate account upon request. Such an account provides the following benefits:
Centralized management of all support requests for an organization
Access to tickets submitted by other registered employees
Streamlined communication with Payrexx support
For example, if a company has 10 employees interacting with Payrexx support, each employee can not only view their own tickets but also access the tickets of other registered employees.
