# Subscription canceled Disputes categorized as "Subscription canceled" occur when shoppers believe a [subscription](/merchant/english/account/payments/subscriptions.md) was unjustly renewed. Firstly, reduce the incidence of unintended subscription renewals through transparent communication. Secondly, try to resolve the issue before a dispute is initiated. ### Recommendations * Display clear and understandable cancellation policies on your website. * Obtain customer consent in the ordering process with a checkbox. * Send reminders about the upcoming cancellation deadline. * Implement an in-app cancellation button or a similar easy-to-access cancellation option. * Implement a flexible refund process. * Show leniency in dealing with customers when necessary. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.payrexx.com/merchant/english/payment/disputes/prevention/subscription-canceled.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.