# Subscription canceled

Disputes categorized as "Subscription canceled" occur when shoppers believe a [subscription](https://docs.payrexx.com/merchant/english/account/payments/subscriptions) was unjustly renewed.

Firstly, reduce the incidence of unintended subscription renewals through transparent communication. Secondly, try to resolve the issue before a dispute is initiated.

### Recommendations

* Display clear and understandable cancellation policies on your website.
* Obtain customer consent in the ordering process with a checkbox.
* Send reminders about the upcoming cancellation deadline.
* Implement an in-app cancellation button or a similar easy-to-access cancellation option.
* Implement a flexible refund process.
* Show leniency in dealing with customers when necessary.