> For the complete documentation index, see [llms.txt](https://docs.payrexx.com/merchant/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.payrexx.com/merchant/english/payment/disputes/prevention.md).

# Prevention

## The 7 Reasons For Disputes

When you are notified by Payrexx about the opening of a dispute, we always specify one of the following seven reasons.

Click on the relevant reason to learn how you can prevent disputes of this type as much as possible.

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Fraudulent</strong></td><td>Fraudulent credit card payments or "Friendly Fraud"</td><td></td><td><a href="/pages/LuTKOAnEp9A42Fad1bXg">/pages/LuTKOAnEp9A42Fad1bXg</a></td></tr><tr><td><strong>Credit not processed</strong></td><td>A credit was not processed</td><td></td><td><a href="/pages/Imd8JVflcuN5JPr6U1nj">/pages/Imd8JVflcuN5JPr6U1nj</a></td></tr><tr><td><strong>Duplicate</strong></td><td>A transaction was processed twice</td><td></td><td><a href="/pages/XJ9TQa10Yhwkgy01S6eI">/pages/XJ9TQa10Yhwkgy01S6eI</a></td></tr><tr><td><strong>Product not received</strong></td><td>Product not received or received too late</td><td></td><td><a href="/pages/u9qQp8lC7difjlhtiuCA">/pages/u9qQp8lC7difjlhtiuCA</a></td></tr><tr><td><strong>Product unacceptable</strong></td><td>Product not acceptable or inaccurate produce description</td><td></td><td><a href="/pages/Zzv9yc38QFNq1cY5TqOj">/pages/Zzv9yc38QFNq1cY5TqOj</a></td></tr><tr><td> <strong>Subscription canceled</strong></td><td>A cancelled subscription</td><td></td><td><a href="/pages/RHRAmNF5K0ZCaeRHXHKl">/pages/RHRAmNF5K0ZCaeRHXHKl</a></td></tr><tr><td><strong>Unrecognized</strong></td><td>Other reasons or reason unknown</td><td></td><td><a href="/pages/zpouPbi6inU4043t5rHv">/pages/zpouPbi6inU4043t5rHv</a></td></tr></tbody></table>


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