# Prevention

## The 7 Reasons For Disputes

When you are notified by Payrexx about the opening of a dispute, we always specify one of the following seven reasons.

Click on the relevant reason to learn how you can prevent disputes of this type as much as possible.

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Fraudulent</strong></td><td>Fraudulent credit card payments or "Friendly Fraud"</td><td></td><td><a href="/pages/LuTKOAnEp9A42Fad1bXg">/pages/LuTKOAnEp9A42Fad1bXg</a></td></tr><tr><td><strong>Credit not processed</strong></td><td>A credit was not processed</td><td></td><td><a href="/pages/Imd8JVflcuN5JPr6U1nj">/pages/Imd8JVflcuN5JPr6U1nj</a></td></tr><tr><td><strong>Duplicate</strong></td><td>A transaction was processed twice</td><td></td><td><a href="/pages/XJ9TQa10Yhwkgy01S6eI">/pages/XJ9TQa10Yhwkgy01S6eI</a></td></tr><tr><td><strong>Product not received</strong></td><td>Product not received or received too late</td><td></td><td><a href="/pages/u9qQp8lC7difjlhtiuCA">/pages/u9qQp8lC7difjlhtiuCA</a></td></tr><tr><td><strong>Product unacceptable</strong></td><td>Product not acceptable or inaccurate produce description</td><td></td><td><a href="/pages/Zzv9yc38QFNq1cY5TqOj">/pages/Zzv9yc38QFNq1cY5TqOj</a></td></tr><tr><td> <strong>Subscription canceled</strong></td><td>A cancelled subscription</td><td></td><td><a href="/pages/RHRAmNF5K0ZCaeRHXHKl">/pages/RHRAmNF5K0ZCaeRHXHKl</a></td></tr><tr><td><strong>Unrecognized</strong></td><td>Other reasons or reason unknown</td><td></td><td><a href="/pages/zpouPbi6inU4043t5rHv">/pages/zpouPbi6inU4043t5rHv</a></td></tr></tbody></table>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.payrexx.com/merchant/english/payment/disputes/prevention.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.