Prevention

In this chapter, you will learn about the different categories of disputes and how to effectively avoid them using actionable prevention measures.

Preventing Disputes

Proactive prevention is the most effective strategy for managing disputes. To stop chargebacks before they occur, it is essential to understand their root causes and take early countermeasures. A transparent checkout process, crystal-clear communication, responsive customer service, and standard security measures play a key role in this effort.

The 7 reasons for disputes

When Payrexx notifies you that a dispute has been opened, one of the following seven reasons will always be specified.

Click on a reason to learn how to best prevent disputes of this type.

Fraudulent

Occurs when stolen credit card data is misused or when a buyer unjustly disputes a legitimate transaction without cause.

Credit not processed

Occurs when a merchant fails to issue an agreed refund in a timely manner following a cancellation or return.

Duplicate

Occurs when a buyer's account is accidentally charged twice or multiple times for the same order.

Product not received

Occurs when the ordered goods fail to reach the buyer at all or when they arrive with severe delays.

Product unacceptable

Occurs when delivered goods are damaged or differ significantly from the original product description.

Subscription canceled

Occurs when a recurring payment is charged even though the subscription was already canceled by the customer.

Unrecognized

Occurs when the opened dispute is based on other or unknown underlying reasons.