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ENGLISH
  • Welcome to Payrexx
  • The first steps
    • Overview of Payrexx
    • Account Verification
      • Prohibited Business Models
  • Payments
    • Functionalities
      • Pre-authorization
      • Tokenization
      • Subscriptions
        • Subscriptions managed by Payrexx
        • Subscriptions via tokenization (API)
      • Refunds and Partial Refunds
      • MOTO payments
    • Testing
    • Payment Status
    • Disputes
      • Definition
      • Prevention
        • Fraudulent
        • Credit not processed
        • Duplicate
        • Product not received
        • Product unacceptable
        • Subscription canceled
        • Unrecognized
      • Processing and submitting evidence
        • Fraudulent
        • Credit not processed
        • Duplicate
        • Product not received
        • Product unacceptable
        • Subscription canceled
        • Unrecognized
      • Best Practices
      • FAQ
    • FAQ
  • Payment Services
    • Payrexx Pay and Payrexx Pay Plus
      • Activation and Configuration
      • Function Matrix for Payment Methods
      • Payment methods
        • Alipay
        • American Express
        • Apple Pay
        • Bancontact
        • Centi
        • Click to Pay with Visa
        • Diners Club International
        • Discover Card
        • eps
        • Google Pay
        • iDEAL
        • Klarna
        • Mastercard
        • Pay by Bank
        • PostFinance Pay
        • Przelewy24
        • Purchase on Invoice
        • Reka
        • Samsung Pay
        • SEPA Debit Direct
        • TWINT
          • TWINT "Pay later"
        • Visa
        • WeChat Pay
      • Card Regions and Fees
      • Charging Virtual Credit Cards
    • Payment Provider Feature Matrix
    • Country Availability
    • External Payment Providers
      • Credit Cards and Debit Cards
        • Braintree
        • BS PAYONE
        • CCAvenue
        • Clearhaus
        • Datatrans
        • HeyLight
        • Ingenico
          • Ingenico E-COMMERCE
          • Ingenico ALIAS GATEWAY
          • Masterpass Checkout
        • Mollie
        • Nexi (Concardis)
          • Concardis-Payengine start.now / speed.up / flex.pro
        • PostFinance Checkout
        • Skrill
        • Stripe
          • FAQ Stripe
        • VIVEUM
        • Worldline (Saferpay)
      • Alternative Payment Methods
        • Amazon Pay
        • Barzahlen/viacash
        • boncard / Lunch-Check
        • Coinbase
        • Giropay
        • Ideal Payment
        • Klarna
        • PayPal
        • Paysafecash
        • PointsPay
        • POWERPAY
        • TWINT
        • WIRpay
        • xMoney
      • Manual Payment Methods
        • Advance Payment
        • Bill
        • Reka-Check
    • Buy Now Pay Later
    • PCI-DSS Compliance
  • Account and administration
    • Dashboard
    • Payments
      • Transactions
      • Subscriptions
      • Pre-Authorization
      • Tokenization
      • Export
    • Payouts
      • Rolling Reserve
    • Customers
    • Reports
    • Tools
      • Pages
        • Products
        • Discount Codes
        • Pages Subscriptions
        • Value Coupon
        • Website Integration
        • Google Merchant Center
      • Paylink
        • Paylink Subscriptions
      • QR Pay
      • Terminal
      • Invoice
      • Donation
        • Donation Subscriptions
        • Website Integration
      • Parameter
    • API and Plugins
    • Webhooks
    • Payment Providers
    • Settings
      • General Settings
        • Multilingual Frontend
        • Google Analytics
        • Facebook/ Meta Pixel
        • Custom Domain
        • 2-Factor Authentication
      • Company Data
      • Payouts Settings
      • User Administration
      • Look & Feel
      • Notifications
      • Legal
      • Plan and Billing
    • FAQ
  • Integration
    • E-Commerce Systems
      • WooCommerce
      • Shopware 6
      • Shopware 5
      • Magento 2
      • PrestaShop
      • Gambio
      • Shopify
      • MyCommerce
      • Ecwid
      • JTL Shop 5
      • Drupal
      • nopCommerce
      • Gravity Forms
      • Sylius
      • CS Cart
      • Odoo
      • saldiaShop
      • FLOW Shopsoftware
    • Content Management Systems (CMS)
      • Cloudrexx
      • Concrete5
      • Drupal
      • Jimdo
      • JoomDonation
      • Modmore
      • Paymattic
      • Weebly
      • WIX
      • Zappter
    • Business Software
      • aforms
      • Cura Fundraising
      • Deinlokal (maaxx)
      • GUVOTO
      • Make
      • Reservation System (Hürlimann Informatik)
      • SelectLine
      • Zapier
    • Other Integrations
  • Point of Sale
    • POS Terminals Overview
    • Ordering a Terminal
    • Tutorials
      • Terminal Basics
      • Operating the Terminal
      • Connecting to the Internet
      • Performing Transactions
      • Managing Transactions
      • Advanced Settings
    • Returning a Terminal
  • Tap to Pay
    • Tap to Pay Overview
    • Setting Up Tap to Pay
    • Processing Payments
    • Transaction Overview
    • Analytics Tools
    • Tap to Pay Settings
  • SUPPORT
    • Payrexx Support Portal
    • Frequently Asked Questions
  • Accessibility
  • Release Notes
    • Release Notes 2025
      • Release 2025.04
      • Release 2025.02
    • Release Notes 2024
      • Release 2024.11
      • Release 2024.09
      • Release 2024.07
      • Release 2024.05
      • Release 2024.03
      • Release 2024.01
    • Release Notes 2023
      • Release 2023.12
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  1. Payments

Payment Status

This list includes all payment statuses, indicating when they occur and what they mean.

Last updated 11 months ago

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Payment status
Description

  • The transaction was successfully processed.

  • The customer has intentionally canceled the payment process.

  • The 3-D Secure authentication was denied.

  • The 3-D Secure authentication was not successfully completed.

  • The card issuer declined the transaction processing.

  • There were insufficient funds on the card.

  • The payment processing exceeded the payment provider's time limit.

  • An error occurred during the payment processing.

  • The payment has been initialized and its status will be updated in the next few hours or days.

Note: For manual payment methods, the status can be manually adjusted.

  • The entire transaction amount has been refunded.

  • A partial refund of the transaction has been processed.

  • Tokenization has occurred, and the card can be charged recurrently in the future.

  • The amount from the pre-authorization has been charged.

  • Tokenization has occurred, but the amount has not yet been charged.

  • A specific amount has been reserved on the card and is available for withdrawal in the coming days.

  • The customer has disputed the payment with their bank. You can accept the or submit evidence through the transaction detail view.

  • The buyer has disputed the payment with their bank. We will contact you regarding the .

  • The evidence you submitted is still under review.

  • The customer's bank has determined that you, as the merchant, are in the right. The dispute is thus resolved.

  • The customer's bank has determined that the buyer is in the right. The dispute is thus resolved.

dispute
handling of the dispute