Subscriptions

In this article, you learn how to use recurring payments (subscriptions) in Payrexx.

The overview of your customers' subscriptions can be found in your Payrexx account under Payments > Subscriptions.

Overview of all subscriptions in Payrexx

Finding a Subscription

The filter search function allows you to find a specific subscription. The following filter options are available:

Filter functions for searching subscriptions

1. Status: Show only subscriptions with one of the following statuses: Active, in Notice, Cancelled, Failed, or Overdue.

2. Currency: Show only subscriptions in a specific currency.

3. Pages: Show only subscriptions belonging to a particular page.

4. Donation: Show only subscriptions associated with a specific donation campaign.

Subscription Status

Each transaction, including every subscription, has a status in Payrexx:

Payment status in the subscription overview

You can find an overview of all payment statuses in the following article:

Payment Status

If it is a test payment, it will be labeled with the icon . For more information on testing payments, please refer to the following article:

Testing

Subscription Detail View

Click on the respective row to view more information about the specific subscription:

Opening the desired subscription by clicking on the row

A window will open displaying the detailed view of the subscription:

Detailed view of a subscription in Payrexx

1. Details: Information about the subscription, such as currency and amount, the date when the subscription started, the associated page or, in this case, donation campaign, as well as the billing period, subscription duration, and cancellation notice.

2. Payments: A list of all subscription payments received to date. In this case, six monthly payments have been received so far.

3. Bill: The purpose of the donation as stated on the invoice.

4. Customer information: The subscriber's address details.

5. End subscription: The subscription can be terminated by clicking the red button.

For more information and instructions on implementing subscriptions, please refer to the following link:

Subscriptions

Exporting Subscriptions

Subscriptions can be exported to an Excel or CSV file. You can find instructions on how to do this in the following support article:

Export

Subscriptions from the Customer’s Perspective

When a customer subscribes to a subscription, a customer account is automatically created. There, the subscriber can find the following information about their subscription and the payments made:

Subscriptions from the customer's perspective

Payments

Under "Payments," a list of all payments made as part of the active subscription is displayed.

Subscriptions

Under "Subscriptions," various details are displayed, and the following functions are available:

• Stop Renewal: By clicking this link, the customer can deactivate the automatic renewal of their subscription. The subscription will then expire at the end of its term.

• Payment Method: Via this link, the customer can change the stored payment method used for subscription charges.

Subscription Charge Logic

The following section describes the logic applied to failed subscription charges. It explains how retry attempts are handled, the intervals at which they are executed, and when a subscription is ultimately considered failed.

Automatic retry of failed charges

If a subscription charge fails, the subscription is automatically marked as "overdue" and remains in an automatic retry cycle for 7 days.

During this 7-day period, the system attempts to process the charge once per day, resulting in a total of seven attempts. These charge attempts are executed overnight.

It is not possible to manually trigger additional or unscheduled charge attempts.

If all seven charge attempts fail, the subscription is permanently marked as "failed". No further retry attempts are made thereafter.