Docs
DocsPlattformDeveloperTicket
ENGLISH
ENGLISH
  • Welcome to Payrexx
  • The first steps
    • Overview of Payrexx
    • Account Verification
      • Prohibited Business Models
  • Payments
    • Functionalities
      • Pre-authorization
      • Tokenization
      • Subscriptions
        • Subscriptions managed by Payrexx
        • Subscriptions via tokenization (API)
      • Refunds and Partial Refunds
      • MOTO payments
    • Testing
    • Payment Status
    • Disputes
      • Definition
      • Prevention
        • Fraudulent
        • Credit not processed
        • Duplicate
        • Product not received
        • Product unacceptable
        • Subscription canceled
        • Unrecognized
      • Processing and submitting evidence
        • Fraudulent
        • Credit not processed
        • Duplicate
        • Product not received
        • Product unacceptable
        • Subscription canceled
        • Unrecognized
      • Best Practices
      • FAQ
    • FAQ
  • Payment Services
    • Payrexx Pay and Payrexx Pay Plus
      • Activation and Configuration
      • Function Matrix for Payment Methods
      • Payment methods
        • Alipay
        • American Express
        • Apple Pay
        • Bancontact
        • Centi
        • Click to Pay with Visa
        • Diners Club International
        • Discover Card
        • eps
        • Google Pay
        • iDEAL
        • Klarna
        • Mastercard
        • Pay by Bank
        • PostFinance Pay
        • Przelewy24
        • Purchase on Invoice
        • Reka
        • Samsung Pay
        • SEPA Debit Direct
        • TWINT
          • TWINT "Pay later"
        • Visa
        • WeChat Pay
      • Card Regions and Fees
      • Charging Virtual Credit Cards
    • Payment Provider Feature Matrix
    • Country Availability
    • External Payment Providers
      • Credit Cards and Debit Cards
        • Braintree
        • BS PAYONE
        • CCAvenue
        • Clearhaus
        • Datatrans
        • HeyLight
        • Ingenico
          • Ingenico E-COMMERCE
          • Ingenico ALIAS GATEWAY
          • Masterpass Checkout
        • Mollie
        • Nexi (Concardis)
          • Concardis-Payengine start.now / speed.up / flex.pro
        • PostFinance Checkout
        • Skrill
        • Stripe
          • FAQ Stripe
        • VIVEUM
        • Worldline (Saferpay)
      • Alternative Payment Methods
        • Amazon Pay
        • Barzahlen/viacash
        • boncard / Lunch-Check
        • Coinbase
        • Giropay
        • Ideal Payment
        • Klarna
        • PayPal
        • Paysafecash
        • PointsPay
        • POWERPAY
        • TWINT
        • WIRpay
        • xMoney
      • Manual Payment Methods
        • Advance Payment
        • Bill
        • Reka-Check
    • Buy Now Pay Later
    • PCI-DSS Compliance
  • Account and administration
    • Dashboard
    • Payments
      • Transactions
      • Subscriptions
      • Pre-Authorization
      • Tokenization
      • Export
    • Payouts
      • Rolling Reserve
    • Customers
    • Reports
    • Tools
      • Pages
        • Products
        • Discount Codes
        • Pages Subscriptions
        • Value Coupon
        • Website Integration
        • Google Merchant Center
      • Paylink
        • Paylink Subscriptions
      • QR Pay
      • Terminal
      • Invoice
      • Donation
        • Donation Subscriptions
        • Website Integration
      • Parameter
    • API and Plugins
    • Webhooks
    • Payment Providers
    • Settings
      • General Settings
        • Multilingual Frontend
        • Google Analytics
        • Facebook/ Meta Pixel
        • Custom Domain
        • 2-Factor Authentication
      • Company Data
      • Payouts Settings
      • User Administration
      • Look & Feel
      • Notifications
      • Legal
      • Plan and Billing
    • FAQ
  • Integration
    • E-Commerce Systems
      • WooCommerce
      • PrestaShop
      • Shopware 5
      • Shopware 6
      • Shopify
      • MyCommerce
      • Ecwid
      • Magento 2
      • Gambio
      • Gravity Forms
      • Drupal
      • NopCommerce
      • CS Cart
      • JTL Shop 5
      • Odoo
      • saldiaShop
      • FLOW Shopsoftware
    • Content Management Systems (CMS)
      • Cloudrexx
      • Concrete5
      • Drupal
      • Jimdo
      • JoomDonation
      • Modmore
      • Paymattic
      • Weebly
      • WIX
      • Zappter
    • Business Software
      • aforms
      • Cura Fundraising
      • Deinlokal (maaxx)
      • GUVOTO
      • Make
      • Reservation System (Hürlimann Informatik)
      • SelectLine
      • Zapier
    • Other Integrations
  • Point of Sale
    • POS Terminals Overview
    • Ordering a Terminal
    • Tutorials
      • Terminal Basics
      • Operating the Terminal
      • Connecting to the Internet
      • Performing Transactions
      • Managing Transactions
      • Advanced Settings
    • Returning a Terminal
  • Tap to Pay
    • Tap to Pay Overview
    • Setting Up Tap to Pay
    • Processing Payments
    • Transaction Overview
    • Analytics Tools
    • Tap to Pay Settings
  • SUPPORT
    • Payrexx Support Portal
    • Frequently Asked Questions
  • Accessibility
  • Release Notes
    • Release Notes 2025
      • Release 2025.04
      • Release 2025.02
    • Release Notes 2024
      • Release 2024.11
      • Release 2024.09
      • Release 2024.07
      • Release 2024.05
      • Release 2024.03
      • Release 2024.01
    • Release Notes 2023
      • Release 2023.12
Powered by GitBook
LogoLogo

Product

  • Payments
  • E-Commerce Tools
  • Pricing
  • Feedback

Company

  • About Us
  • Careers
  • Blog
  • Newsletter

Support

  • Contact
  • Statuspage
  • Downloads

Developer

  • Documentation
  • API Reference
  • Integrations & Plugins

© Payrexx. All rigths reserved.

On this page
  • Why was the transaction declined?
  • How long can an amount be reserved?
  • What is 3-D Secure?
  • Why can't I use the subscription feature?
  • Does Payrexx support MOTO payments?
  • How do I charge virtual credit cards?
  • What are the fees for TWINT?
  • Can I accept card payments physically?
  • Why are the payment methods not displayed?
  • Why isn't PayPal displayed?
  • How do I switch to live mode?
  • Why are there additional transaction costs for third-party payment providers?
  • Are financial transactions subject to Value Added Tax (VAT)?
  • Why have I not received a payout?
  • When will I receive my payouts?

Was this helpful?

  1. Payments

FAQ

The following answers to the most frequently asked questions should help you better understand the topic of "payments."

Last updated 7 months ago

Was this helpful?

Why was the transaction declined?

A transaction can be declined for various reasons. The most common are:

  1. The transaction was not authenticated with 3-D Secure.

  2. There were insufficient funds on the card.

  3. The payment was declined by the buyer’s bank.

  4. The transaction was flagged as a risk or fraud attempt.

  5. The causes are unknown.

If multiple payments from different individuals have been declined consecutively, please check the status of your payment provider, particularly whether payments are enabled.

How long can an amount be reserved?

Banks typically guarantee a debit within 7 days. The debit may also go through later, but this is not guaranteed by the bank. Payrexx has no way to extend this period.

For more information on pre-authorizations, please refer to the following article.

What is 3-D Secure?

3-D Secure is a protocol aimed at enhancing the security of credit card transactions. It serves to reduce credit card fraud and protect all parties involved in the transaction. 3-D Secure is mandatory for online credit card purchases in Europe.

How it works

After the buyer enters their credit card details and initiates the transaction, a connection is established with the card issuer. The buyer is then prompted to confirm their identity with a code (two-factor authentication via app or SMS). Upon successful authentication, the credit card payment is processed.

Why can't I use the subscription feature?

Does Payrexx support MOTO payments?

How do I charge virtual credit cards?

In the following guide, you will find all the information on charging virtual credit cards:

What are the fees for TWINT?

The transaction fees for TWINT are 1,3% (as of May 30, 2024). Depending on your subscription with Payrexx, additional fees may apply.

Can I accept card payments physically?

Yes, with Payrexx, you can accept credit and debit card payments physically. You can either hand the device to your customer for entering the card details, or you can send them a link to the Payrexx sales page and ask them to use their own device to complete the payment.

Why are the payment methods not displayed?

If certain payment methods are not displayed, please check the following points:

  1. Is the status of the relevant payment provider set to "visible" in the tool you're using (e.g., Donation, Pages, Paylink, etc.)?

  2. Have you selected the corresponding logos in your shop plugin?

Why isn't PayPal displayed?

How do I switch to live mode?

In the menu of your Payrexx backend, click on "Payment Providers," then on "Configure" for the desired payment provider. Change the mode from "Test" to "Live" and click the "Save" button at the bottom of the page.

Why are there additional transaction costs for third-party payment providers?

For third-party payment providers like TWINT, PayPal, or PostFinance, Payrexx charges additional transaction fees depending on the subscription plan. Payrexx functions as a technical interface and provides the tools for payment processing.

The additional costs range from 0,0% (Pro Plan) to 0,6% (Checkout Plan).

Are financial transactions subject to Value Added Tax (VAT)?

Financial transactions are not subject to VAT anywhere in Europe. This means that as an online retailer, you do not have to pay VAT on transaction fees.

Legal situation in Switzerland

Bundesgesetz über die Mehrwertsteuer MWSTG (Federal Act on Value Added Tax):

On page 13, Article 21, Paragraph 19 C: The following transactions in the field of money and capital transactions are exempt from VAT: c. transactions, including mediation, in deposit and current account business, payment and transfer operations, and dealings in money claims, checks, and other trade papers; however, the collection of claims on behalf of a creditor (debt collection) is taxable.

Why have I not received a payout?

If a payout has not been made, please check the following points to determine the reason:

  • Check under payment providers if your account has been verified by Payrexx.

  • Check under Payouts > Adjust Settings to ensure that the currency and bank details provided are correct.

Please note that there is an 8-day delay in payouts. Payments made during the last 8 days of a month will therefore not be paid out in the following month, but in the month after that. For more information on this topic, please refer to the following article:

When will I receive my payouts?

Payrexx Pay and Payrexx Pay Plus

Payouts to you are generally triggered once a month (on the last day of the month). Due to banking delay days, the money arrives approximately three days later.

Please contact us if you desire weekly or daily payouts due to cash flow requirements or because of a subscription-based business model. If you have been receiving payments via Payrexx for more than 3 months, we can adjust the payout interval accordingly after a successful review.

Please note that all transactions must remain in your merchant account for 8 full days before they can be disbursed.

Connectors / Adapters / External Payment Providers

To accept subscription payments, you need to use a that supports subscription payments. For more information, please refer to the following article:

Yes, MOTO payments are possible with Payrexx. To set them up, you need to use Stripe as the connector. Once you have successfully added , please contact us so that we can manually set up the MOTO payments for you.

Another option for receiving physical payments is .

Due to 's regulations, this payment method cannot be displayed within an iFrame or a modal window.

Check if you have any open (open disputes always result in a payout freeze).

If everything appears to be in order and you still have not received any payouts, please contact us via a .

Payrexx has no control over the payout schedules of other . Please refer directly to the website and/or your account of the respective payment provider for information.

Pre-authorization
payment provider
Stripe
Charging Virtual Credit Cards
TWINT
Payrexx QR Pay
PayPal
disputes
support ticket
payment providers
Subscriptions (recurring payments) | ENGLISH | Docs
With the configuration shown above, Payrexx is running in live mode.
Logo
PayoutsDocs
Logo