Terminal Basics
On this page, you will find guides on various topics to help you understand the basics of your POS terminal.
Content
Unpacking the terminal
After receiving your terminal by mail, open the packaging and first check if the delivery is complete.
The received package should contain the following components:
1 USB adapter
1 power cable
1 spare paper roll
1 user manual
1 terminal
1 charge pad
If one or more components are missing, please contact Payrexx support immediately.
Inspecting the terminal
Immediately after unpacking, you should inspect your terminal to ensure it is free from defects. Specifically, check that:
The outer casing has no cracks or breaks
The screen is free from scratches
A battery and SIM card are installed in the device
A paper roll is inserted in the appropriate compartment
If you discover any damage or defects, please contact Payrexx support immediately.
Loading paper
When you receive a new POS device, a paper roll is already inserted in the appropriate compartment. However, once this roll is used up, you will need to insert a new one. Please follow these steps:
Open the compartment at the top of the device.
Insert the paper roll so that the unrolled portion faces away from the screen.
Close the paper compartment.
Order thermal rolls (paper rolls)
Payrexx does not sell thermal paper rolls. Please note that, as a merchant, you are responsible for ordering replacement rolls in time. The correct dimensions for the Nexgo N5 terminal are:
Width: 57 mm
Diameter: 30 mm
Core: 12 mm
Turning on the terminal
To turn on your terminal, unlock the screen, and start the software, please follow these steps:
Press and hold the round black button on the left side of the device until the screen displays the "NEXGO" logo.
Wait until the current date and time are displayed on the screen.
Unlock the screen by swiping up on the touch screen.
Start the payment application by pressing the "Payment App" button in the top left corner.
The device is now ready to receive payments.
Standby mode
To put your POS device into standby mode, please follow these steps:
Press the round black power button on the left side of the device briefly. This will turn the screen black.
To deactivate standby mode, press the power button again briefly. This will display the lock screen.
To unlock the screen, swipe up on the touch screen.
Turning off the terminal
To turn off the terminal or access additional options, press and hold the round black power button on the left side until the following options are displayed on the screen. Then, choose the desired option:
Power off: Completely shuts down the device.
Restart: Restarts the device.
Airplane mode: Puts the device in airplane mode (no payments can be accepted).
Silent mode: Mutes the sound (payments can still be accepted).
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