# Unrecognized Various cases can fall under the "Unrecognized" category. We have listed the most important ones below, along with corresponding recommendations. ## Incorrect Amount An incorrect amount was charged due to either a technical or a human error. ### Recommendations * Send confirmations to customers immediately after receiving an order. * Ensure that the transaction amount is clearly visible on the order confirmation. * Inform customers about the return, refund, and cancellation policies during the ordering process. * Provide customers with easy ways to contact support (e.g., "Noticed an error? Please contact us!"). ## Unclear from Shopper's Perspective The shopper cannot identify a transaction when reviewing their credit card statement. ### Recommendations * Send confirmations to customers immediately after receiving an order. * Ensure that key information and the transaction amount are visible on the order confirmation. * Make sure that the company name on the credit card statement allows for identification of the transaction. * Provide customers with easy ways to contact support. * Inquire as soon as possible about the reason for the dispute from the shopper. ## Unknown The reason for the payment dispute is not known. ### Recommendation Adhering to the recommendations described in this article for preventing disputes will also positively impact cases without a known reason. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.payrexx.com/merchant/english/payment/disputes/prevention/unrecognized.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.