Unrecognized

Preventing disputes of the "Unrecognized" type: Learn how it's done properly.

Various cases can fall under the "Unrecognized" category. We have listed the most important ones below, along with corresponding recommendations.

Incorrect Amount

An incorrect amount was charged due to either a technical or a human error.

Recommendations

• Send confirmations to customers immediately after receiving an order.

• Ensure that the transaction amount is clearly visible on the order confirmation.

• Inform customers about the return, refund, and cancellation policies during the ordering process.

• Provide customers with easy ways to contact support (e.g., "Noticed an error? Please contact us!").

Unclear from Shopper's Perspective

The shopper cannot identify a transaction when reviewing their credit card statement.

Recommendations

• Send confirmations to customers immediately after receiving an order.

• Ensure that key information and the transaction amount are visible on the order confirmation.

• Make sure that the company name on the credit card statement allows for identification of the transaction.

• Provide customers with easy ways to contact support.

• Inquire as soon as possible about the reason for the dispute from the shopper.

Unknown

The reason for the payment dispute is not known.

Recommendation

Adhering to the recommendations described in this article for preventing disputes will also positively impact cases without a known reason.