Managing Transactions

In the following guide, you will learn how to print payment receipts and process refunds.

Contents

1. View transaction history

2. Issue a refund

3. Print the last receipt

4. Print previous receipts

5. Disable automatic receipt printing

View transaction history

The transaction history of your terminal provides an overview of all completed payments. To access the summary, follow these steps:

1. Open the "Payment App" from the main menu.

2. Tap the menu icon ☰ in the top left corner.

3. Select "Transaction History."

Tap "Filter transactions" to narrow down the transactions displayed based on specific criteria.

Issue a refund

To refund the last payment made to a customer, proceed as follows:

Refund a credit card payment

If the payment was made by credit card, follow these steps:

1. Open the "Payment App" from the main menu.
2. Tap the menu icon ☰ in the top left corner.

3. Select "Cancel Credit Card Payment."

4. Tap the red button "Cancel Payment."

Refund a payment made with TWINT or cryptocurrency

If the payment was made via TWINT or a crypto wallet, follow these steps:

1. Open the "Payment App" from the main menu.
2. Tap the menu icon ☰ in the top left corner.

3. Select "Transaction History".

4. Tap the desired transaction in the overview.
5. Tap the yellow button "Refund".

6. Enter the amount you wish to refund and tap "Continue".

7. Click "Finish" to complete the process.

Print the last receipt

To reprint the last receipt, follow these steps:

1. Open the "Payment App" from the main menu.
2. Tap the menu icon ☰ in the top left corner.

3. Select "Last Transaction Receipt".

4. Choose the corresponding payment method, and the receipt for the last transaction of the selected payment method will be printed automatically.

Print previous receipts

To print the receipt of any past transaction, follow these steps:

1. Open the "Payment App" from the main menu.
2. Tap the menu icon ☰ in the top left corner.

3. Select "Transaction History".

4. Open the desired payment.

5. Tap the "Print Receipt Copy" button.

If automatic receipt printing is disabled, the receipt will be generated digitally. The customer can scan the displayed QR code to view the receipt on their smartphone.

Disable automatic receipt printing

If you prefer not to print a receipt after each transaction automatically, you can disable this feature:

1. Open the "Payment App" from the main menu.
2. Tap the menu icon ☰ in the top left corner.

3. Select "Settings".

4. Turn off the toggle next to "Print Transaction Receipt".