# Managing Transactions

## Contents

1. [View transaction history](#view-transaction-summary)
2. [Transaction status](#transaction-status)
3. [Issue a refund](#issue-a-refund)
4. [Print the last receipt](#print-the-last-receipt)
5. [Print previous receipts](#print-previous-receipts)
6. [Disable automatic receipt printing](#disable-automatic-receipt-printing)

### View transaction history

The transaction history of your terminal provides an overview of all completed payments. To access the summary, follow these steps:

1. Open the "Payment App" from the [main menu](/merchant/english/pos/tutorials/operating-the-terminal.md#menu-structure).
2. Tap the menu icon ☰ in the top left corner.
3. Select "Transaction History."

{% hint style="info" %}
Tap "Filter transactions" to narrow down the transactions displayed based on specific criteria.
{% endhint %}

### Transaction status

Each transaction has a specific status. The following table explains the meaning of each status:

<table><thead><tr><th width="200.370361328125">Status</th><th>Meaning</th></tr></thead><tbody><tr><td>Succesful</td><td>The payment was successfully processed.</td></tr><tr><td>Refunded</td><td>The payment was refunded.</td></tr><tr><td>Canceled</td><td>The payment was immediately reverted before another transaction took place.</td></tr><tr><td>Terminated</td><td>The payment was cancelled and no debit was made. This status also occurs when a payment expires (if no card is presented within one minute).</td></tr><tr><td>Expired</td><td>For cryptocurrency transactions, this status appears when no payment is made within ten minutes.</td></tr></tbody></table>

### Reconciliation with Payrexx

Credit card transactions generated via the card reader are not immediately visible in the Payrexx merchant administration, as reconciliation takes place overnight. The payments will be available in the [transaction overview](/merchant/english/taptopay/transaction-overview.md) of your Payrexx account the following morning.

TWINT transactions, on the other hand, are visible in Payrexx immediately after the payment process is completed.

### Issue a refund

To refund the last payment made to a customer, proceed as follows:

#### Refund a credit card payment

If the payment was made by credit card, follow these steps:

1. Open the "Payment App" from the [main menu](/merchant/english/pos/tutorials/operating-the-terminal.md#menu-structure).
2. Tap the menu icon ☰ in the top left corner.
3. Select "Cancel Credit Card Payment."
4. Tap the red button "Cancel Payment."

#### Refund a payment made with TWINT or cryptocurrency

If the payment was made via [TWINT](/merchant/english/payment-provider/payrexx-pay/payment-methods/twint.md) or a crypto wallet, follow these steps:

1. Open the "Payment App" from the [main menu](/merchant/english/pos/tutorials/operating-the-terminal.md#menu-structure).
2. Tap the menu icon ☰ in the top left corner.
3. Select "Transaction History".
4. Tap the desired transaction in the [overview](#view-transaction-history).
5. Tap the yellow button "Refund".
6. Enter the amount you wish to refund and tap "Continue".
7. Click "Finish" to complete the process.

### Print the last receipt

To reprint the last receipt, follow these steps:

1. Open the "Payment App" from the [main menu](/merchant/english/pos/tutorials/operating-the-terminal.md#menu-structure).
2. Tap the menu icon ☰ in the top left corner.
3. Select "Last Transaction Receipt".
4. Choose the corresponding payment method, and the receipt for the last transaction of the selected payment method will be printed automatically.

### Print previous receipts

To print the receipt of any past transaction, follow these steps:

1. Open the "Payment App" from the [main menu](/merchant/english/pos/tutorials/operating-the-terminal.md#menu-structure).
2. Tap the menu icon ☰ in the top left corner.
3. Select "Transaction History".
4. Open the desired payment.
5. Tap the "Print Receipt Copy" button.

{% hint style="info" %}
If automatic receipt printing is [disabled](#disable-automatic-receipt-printing), the receipt will be generated digitally. The customer can scan the displayed QR code to view the receipt on their smartphone.
{% endhint %}

### Disable automatic receipt printing

If you prefer not to print a receipt after each transaction automatically, you can disable this feature:

1. Open the "Payment App" from the [main menu](/merchant/english/pos/tutorials/operating-the-terminal.md#menu-structure).
2. Tap the menu icon ☰ in the top left corner.
3. Select "Settings".
4. Turn off the toggle next to "Print Transaction Receipt".


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