Payouts
This article explains when and how the revenues you generated in Payrexx are paid out to your bank account.
To access this section, navigate to Payouts in the merchant administration area of your Payrexx account. There, you can view your current balance, the amount scheduled for the next payout, and the payouts you have already received in the past:
1. Current Balance
At the top of the window, you will find an overview of your current balance.
The displayed balances are exclusively based on transactions processed via Payrexx Pay and Payrexx Pay Plus.
Transactions processed through external payment providers are paid out directly by the respective provider and are therefore not visible in Payrexx.
The current balance is divided into the following two categories:
Available
This is the amount that would be transferred to your bank account in the next payout, if the payout were to take place right now.
Available soon
This is the amount that would be included in the payout following the next one, if the payout were to take place right now.
2. Available for Payout
This reflects the balance from Payrexx Pay and Payrexx Pay Plus that will be transferred to your bank account in the next payout, if that payout were to occur immediately.
It is not possible to withdraw only part of the available amount. The entire available balance will always be paid out.
Please note that transactions from the last 3 to 8 days of a payout period are not included in the next payout, but in the subsequent payout instead. More information on payout delays
3. Change Settings
The "Change Settings" button takes you to the payout settings. There, you can add or update the bank account to which your balance is paid out.
4. Payout Overview
At the bottom of the window, you will find a list of all payouts that have been made to date.
In the following example, both payment providers – Payrexx Pay and Payrexx Pay Plus – have been set up. Therefore, two payouts are made for each payout date (e.g., 30 June 2025):
The first payout includes transactions processed via Payrexx Pay.
The second payout includes transactions processed via Payrexx Pay Plus.
Payout status
Each payout in the list is marked with a corresponding status:
The payout was successfully processed.
The payout has been scheduled and will be initiated shortly.
The payout failed. For more information, please refer to the section Failed Payouts.
Payout details
To view more details about a specific payout, simply click on the desired row. This will open the detailed payout view:
1. Export
Click the "Export" button to download the payout report. The formats XLSX, CSV and PDF are available:
Payout Report as XLSX or CSV
A table containing all transactions generated during the selected payout period will be exported:
Payout Report as PDF
The first page of the payout report contains an overview. Among other details, it lists the paid-out amount, the payout date and the payout period:
The second page displays all financial movements related to the respective payout:
1. Transactions: A list of all transactions generated during the payout period, broken down by payment method
2. Other Bookings: A list of all additional financial movements during the payout period:
Deductions: If a rolling reserve is activated, the retained amount is displayed here.
Credits: If a rolling reserve is activated, the released amount is displayed here.
Payout fees: Payrexx charges a payout fee of CHF/EUR/USD 0.30 for each payout.
Manual payout: If manual payouts are enabled, the payout amount appears in this line.
Please note that listing individual transactions in the PDF payout report is not possible due to the data volume. Use the XLSX or CSV report instead to view individual transactions.
2. Details
This section displays various pieces of information related to the payout:
Amount: The net amount paid out, i.e., the gross amount minus transaction fees.
Reference ID: The unique reference ID of the payout (generated by Payrexx). This ID appears on your bank statement and helps you identify the payout.
Payout Date: The date the payout was initiated (please note that due to bank processing times, it may take up to 3 business days for the funds to reach your bank account).
Recipient Bank Account: The bank account to which the payout was transferred.
Paid Out From: Paid by Payrexx AG indicates that the payout includes transactions processed via Payrexx Pay. Paid by Stripe UK indicates that the payout includes transactions from Payrexx Pay Plus, processed and paid out by our partner bank Stripe.
Payout Description: This is what appears on your bank statement. The format is as follows: Payrexx [Reference ID] Gross: [Gross Amount] Fees: [Transaction Fees] Net: [Net Amount]. The default prefix "Payrexx" in the description can be customized in the Payout Settings.
3. Transactions
This list shows all transactions and refunds included in the respective payout period. Additionally, the payout fee is displayed—this is CHF/EUR/USD 0.30 per payout.
5. Payouts From External Payment Providers
Payrexx only pays out balances that originate from transactions processed via payment methods supported by Payrexx Pay and Payrexx Pay Plus.
Balances from transactions processed through external payment providers are paid out directly by the respective third-party provider.
If you have questions regarding these payouts, please contact the support team of the respective provider directly.
Useful Information About Payouts
Payout delays
The payout delay described here applies to online payments. Transactions processed via POS devices are subject to different terms.
The payout delay ranges from 3 to 8 days, depending on the risk level of your merchant account. Only transactions that are at least as old as the payout delay defined for your account are included in a payout.
Standard policy and adjustment options
For newly registered merchants, a standard payout delay of 4 days applies.
After processing payments via Payrexx for at least 3 months, a merchant can request a reduction of the payout delay to 3 days by contacting our support team.
For merchants assessed as higher risk, Payrexx reserves the right to increase the payout delay up to 8 days.
Examples
The following visualizations illustrate the payout delay, each shown using a 3-day delay as an example:
Standard case (3-day delay)
There are no weekends or public holidays between the transaction and the payout. The payout takes place three days after the transaction:
Delay due to weekend (3-day delay)
A weekend lies between the transaction and the payout. The payout is delayed by two days:
Delay due to weekend and public holiday (3-day delay)
A weekend and a public holiday lie between the transaction and the payout. The payout is delayed by three days.
If the scheduled payout date falls on a public holiday, the payout will be postponed accordingly. In the following example, there may be six calendar days (three business days) between the transaction (Thursday) and the payout (Wednesday):
Revenues from Friday to Sunday (3-day delay)
Revenues from Friday to Sunday are paid out together on the following Wednesday, provided that Wednesday is not a public holiday. There are three business days between Friday, Saturday, Sunday and Wednesday:
The time it takes to receive a payout from customer transactions can depend not only on the payout interval but also on other factors, such as the industry and the risk level of the business.
For higher-risk businesses, the payout interval may be set to weekly or monthly, whereas lower-risk businesses are eligible for a faster payout schedule.
Payout intervals
Payrexx offers the following three payout intervals:
Daily
Weekly
Monthly
For newly registered merchants, the default settings are:
Weekly payout interval
Payout delay of 4 days
Changing the payout interval
After processing payments via Payrexx for at least 3 months, a merchant can request daily payouts by contacting our support team.
Whether daily payouts can be activated depends on the merchant’s industry and risk level.
Payout timing
If the payout interval is weekly, payouts are by default processed on Monday. For monthly payouts, they are processed on the first day of each month.
If you wish to change this schedule, please contact our support team. We will be happy to adjust the payout timing individually for you.
Please note that payouts may be subject to a bank processing delay of approximately 3 days.
Manual payouts
In addition to automatic payouts, which are processed monthly, weekly, or daily, there is also the option to enable manual payouts. With manual payouts, you as a merchant decide when the payout takes place and can initiate it yourself at the push of a button within your Payrexx account.
Manual payouts are granted only to long-standing, trusted merchants. If you are interested, please contact us via a support ticket. Our compliance team will review your account and provide you with feedback.
If you would like to request manual payouts, please contact us via a support ticket. Our compliance team will review your account and provide you with feedback.
Payout fee
A payout fee of EUR/CHF/USD 0.30 is charged per payout, which is directly deducted from the payout amount.
As for Payrexx Pay Plus, there is an additional fee of 1% on the payout volume for transfers to Swiss bank accounts denominated in USD. This 1% fee only applies if USD transactions are paid out to a Swiss USD account. If USD transactions are instead paid out to a Swiss CHF account, the standard currency conversion fee of 2% will continue to apply as before.
Minimum payout amount
Payouts from Payrexx Pay and Payrexx Pay Plus are only triggered if the amount to be paid out is at least CHF 0.01 / EUR 0.01 / USD 0.01 / GBP 0.01.
Failed payouts
In certain cases, payouts may fail. This can occur for the following reasons:
Payout account needs to be updated
If there is an issue with the bank account listed in the payout settings of your Payrexx account or it is no longer current, it needs to be updated. In such cases, you will receive an email from Payrexx with the subject "Payout Failed." Follow the instructions in the email to ensure your payouts can be processed again.
Payout declined by the bank
A payout may be declined by your bank. In such instances, we ask that you contact your bank. Of course, you may also reach out to Payrexx support for assistance.
Dispute pending
If a customer opens a dispute against you, payouts in your account will be paused for security reasons. To reactivate payouts, the dispute must first be resolved. You can learn how to do this by reading our support article "Submitting Evidence and Processing Disputes".
Payout Settings
For information on how to change the bank account for your payouts and make other settings, please refer to the following article:
Payouts SettingsLast updated
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