Payouts
In the "Payouts" section, you can see your current balance, the amount that will be paid out next, and the payouts you have already received in the past.
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In the "Payouts" section, you can see your current balance, the amount that will be paid out next, and the payouts you have already received in the past.
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To view your balance and the associated payouts, log in to Payrexx and navigate to Payouts in the main menu of your merchant administration.
At the top of the window, you will see an overview of your current balance.
The displayed balances originate exclusively from transactions processed through the payment methods activated in .
The currently available balance is divided into the following two categories:
The balance displayed here will be paid out with the next payout.
The balance displayed here will not be paid out with the next payout but with the subsequent one. This is due to the , which states that the balance generated in the last 8 days of a payout period is temporarily withheld before being paid out.
This is the amount that is expected to be transferred to the payout account registered with Payrexx during the next payout. The amount is the sum of the two balances under .
At the bottom of the window, you will find a list of all payouts that have been made so far.
To access more information about a payout, simply click on the desired row. This will open the detailed view of the payout:
Export: Click on the button and choose whether you want to download the payout report as an Excel, CSV, or PDF file.
Details: Information about the payout such as amount, date, or bank account.
Only transactions that are at least 8 days old are included in a payout. Transactions from the last 8 days of a payout period are therefore not included in the current payout but will be included in the next one.
Payrexx offers the following three payout intervals:
monthly
weekly
daily
If the review of potential risk factors is successful, we will gladly adjust the payout interval to suit your needs.
In addition to automatic payouts, which can be executed on a monthly, weekly, or daily basis, there is also the option to enable manual payouts. With manual payouts, you as the merchant decide when the payout takes place and trigger it yourself with the click of a button in your Payrexx account.
A payout fee of EUR/CHF/USD 0.30 is charged per payout, which is directly deducted from the payout amount.
Payouts from Payrexx Pay and Payrexx Pay Plus are only triggered if the amount to be paid out is at least CHF 0.01 / EUR 0.01 / USD 0.01 / GBP 0.01.
In certain cases, payouts may fail. This can occur for the following reasons:
For information on how to change the bank account for your payouts and make other settings, please refer to the following article:
Payrexx only disburses balances derived from transactions made through payment methods from Payrexx Pay and Payrexx Pay Plus.
If you have any questions about these payouts, please contact the support team of the respective third-party provider directly.
Please note that transactions are only included in the payout if they are at least old.
In the following example, both payment providers, , are set up. Therefore, two payouts are made at each payout time: one includes the transactions from the payment methods in Payrexx Pay, and the other includes the transactions from the payment methods in Payrexx Pay Plus.
Transactions: List of all transactions included in the payout. Additionally, it displays made during the payout period and the payout fee incurred.
Payouts are typically processed once per month. After you, as a merchant, have received regular payments via Payrexx for at least three months, you may us to request a change to the payout interval.
If you would like to request manual payouts, please contact us via a . Our compliance team will review your account and provide you with feedback.
Monthly payouts are normally processed on the last day of each month, and weekly payouts on Monday. If you wish to change the timing of the payouts, please us. We will be happy to adjust the payout timing individually for you.
If there is an issue with the bank account listed in the of your Payrexx account or it is no longer current, it needs to be updated. In such cases, you will receive an email from Payrexx with the subject "Payout Failed." Follow the instructions in the email to ensure your payouts can be processed again.
A payout may be declined by your bank. In such instances, we ask that you contact your bank. Of course, you may also reach out to for assistance.
If a customer opens a dispute against you, payouts in your account will be paused for security reasons. To reactivate payouts, the dispute must first be resolved. You can learn how to do this by reading our support article .
Balances from transactions processed via payment methods from are paid out directly by the respective third-party provider.
