Payouts

To view your balance and the associated payouts, log in to Payrexx and navigate to Payouts in the main menu of your merchant administration.

1. Current Balance

At the top of the window, you will find an overview of your current balance.

The displayed balances are exclusively based on transactions processed via Payrexx Pay and Payrexx Pay Plus.

The current balance is divided into the following two categories:

Available

This is the amount that would be transferred to your bank account in the next payout, if the payout were to take place right now.

Available soon

This is the amount that would be included in the payout following the next one, if the payout were to take place right now.

2. Available For Payout

This reflects the balance from Payrexx Pay and Payrexx Pay Plus that will be transferred to your bank account in the next payout, if that payout were to occur immediately.

3. Change Settings

The "Change Settings" button leads you to the payout settings. There, you can enter or update the bank account to which your balances will be paid.

You cannot change the payout frequency yourself. However, Payrexx can adjust it for you upon request and after reviewing your account. Further details can be found in the Payout Intervals section.

4. Overview

At the bottom of the window, you will find a list of all payouts that have been made to date.

In the following example, both payment providers – Payrexx Pay and Payrexx Pay Plus – have been set up. Therefore, two payouts are made for each payout date (e.g., 30 June 2025):

• The first payout includes transactions processed via Payrexx Pay.

• The second payout includes transactions processed via Payrexx Pay Plus.

Payout status

Each payout in the list is marked with a corresponding status:

• The payout was successfully processed.

• The payout has been scheduled and will be initiated shortly.

• The payout failed. For more information, please refer to the section Failed Payouts.

Payout details

To view more details about a specific payout, simply click on the desired row. This will open the detailed payout view:

1. Export

Click the "Export" button to download the payout report. The report is available in XLSX, CSV, and PDF formats.

2. Details

This section displays various pieces of information related to the payout:

• Amount: The net amount paid out, i.e., the gross amount minus transaction fees.

• Reference ID: The unique reference ID of the payout (generated by Payrexx). This ID appears on your bank statement and helps you identify the payout.

• Payout Date: The date the payout was initiated (please note that due to bank processing times, it may take up to 3 business days for the funds to reach your bank account).

• Recipient Bank Account: The bank account to which the payout was transferred.

• Paid Out From: Paid by Payrexx AG indicates that the payout includes transactions processed via Payrexx Pay. Paid by Stripe UK indicates that the payout includes transactions from Payrexx Pay Plus, processed and paid out by our partner bank Stripe.

• Payout Description: This is what appears on your bank statement. The format is as follows: Payrexx [Reference ID] Gross: [Gross Amount] Fees: [Transaction Fees] Net: [Net Amount]. The default prefix "Payrexx" in the description can be customized in the Payout Settings.

3. Transactions

This list shows all transactions and refunds included in the respective payout period. Additionally, the payout fee is displayed—this is CHF/EUR/USD 0.30 per payout.

5. Payouts From External Payment Providers

Payrexx only pays out balances that originate from transactions processed via payment methods supported by Payrexx Pay and Payrexx Pay Plus.

Balances from transactions processed through external payment providers are paid out directly by the respective third-party provider.

If you have questions regarding these payouts, please contact the support team of the respective provider directly.

Useful Information About Payouts

8-day rule

Only transactions that are at least 8 days old are included in a payout. Transactions from the last 8 days of a payout period are therefore not included in the current payout but will be included in the next one.

Payout intervals

Payrexx offers the following three payout intervals:

• monthly

• weekly

• daily

Changing the payout interval

Payouts are typically processed once per month. After you, as a merchant, have received regular payments via Payrexx for at least three months, you may contact us to request a change to the payout interval.

If the review of potential risk factors is successful, we will gladly adjust the payout interval to suit your needs.

Payout timing

Monthly payouts are normally processed on the last day of each month, and weekly payouts on Monday. If you wish to change the timing of the payouts, please contact our support team. We will be happy to adjust the payout timing individually for you.

Manual payouts

In addition to automatic payouts, which are processed monthly, weekly, or daily, there is also the option to enable manual payouts. With manual payouts, you as a merchant decide when the payout takes place and can initiate it yourself at the push of a button within your Payrexx account.

If you would like to request manual payouts, please contact us via a support ticket. Our compliance team will review your account and provide you with feedback.

Payout fee

A payout fee of EUR/CHF/USD 0.30 is charged per payout, which is directly deducted from the payout amount.

Starting July 27, 2025, an additional fee of 1% of the total payout volume will apply to Payrexx Pay Plus payouts if merchants receive payments in a currency other than the standard currency of their country (e.g., euro payments for Swiss merchants).

To avoid this fee, the payout currency should match the standard currency of the respective country:

Selection of supported countries and their standard currencies

• Swiss Franc (CHF): 🇨🇭 Switzerland, 🇱🇮 Liechtenstein

• Euro (EUR): Eurozone countries

• British Pound (GBP): 🇬🇧 United Kingdom

• Danish Krone (DKK): 🇩🇰 Denmark

• Bulgarian Lev (BGN): 🇧🇬 Bulgaria

• US Dollar (USD): 🇺🇸 United States

Minimum payout amount

Payouts from Payrexx Pay and Payrexx Pay Plus are only triggered if the amount to be paid out is at least CHF 0.01 / EUR 0.01 / USD 0.01 / GBP 0.01.

Failed payouts

In certain cases, payouts may fail. This can occur for the following reasons:

Payout account needs to be updated

If there is an issue with the bank account listed in the payout settings of your Payrexx account or it is no longer current, it needs to be updated. In such cases, you will receive an email from Payrexx with the subject "Payout Failed." Follow the instructions in the email to ensure your payouts can be processed again.

Payout declined by the bank

A payout may be declined by your bank. In such instances, we ask that you contact your bank. Of course, you may also reach out to Payrexx support for assistance.

Dispute pending

If a customer opens a dispute against you, payouts in your account will be paused for security reasons. To reactivate payouts, the dispute must first be resolved. You can learn how to do this by reading our support article "Submitting Evidence and Processing Disputes".

Payout Settings

For information on how to change the bank account for your payouts and make other settings, please refer to the following article: