FAQ Stripe
Last updated
Was this helpful?
ENGLISH
Last updated
Was this helpful?
In this article, you will find the answers to the most frequently asked questions about Stripe.
Stripe is a third-party payment solution that makes it possible to accept credit and debit card payments in your webshop. It is safe and fast - payments can be processed within a short time.
Learn more about Stripe at:
You can connect your account with Stripe in the settings of your Payrexx backend.
No. All you need is a valid credit or debit card.
Learn more about Stripe accepted payment methods:
Yes. Stripe meets the most stringent security requirements in the industry.
Learn more:
Yes. Stripe is certified as a PCI-DSS Level 1 service provider. The highest safety precautions are guaranteed.
Learn more about Stripe's security:
You can accept payments as soon as your Stripe account is connected to your Payrexx account. Stripe processes all your transactions.
Stripe will transfer amounts over CHF / EUR 25.- within a few days to your bank account, which you deposited in your Stripe account. If your balance is a smaller amount than CHF / EUR 25.-, we do not pay out the money until the balance on your Stripe account reaches the required amount (CHF / EUR 25.-) (possibly only after several transactions).
For the transaction fees, which you pay directly to Payrexx, you will be issued an invoice as soon as you either
Have to pay transaction fees totaling 10 Swiss francs or
The transaction fees total 5 francs and the date of the first transaction is at least 90 days ago.
Stripe prevents fraud by detecting suspicious activity. For example, recurring orders are rejected. Stripe also works with global partners and credit card networks to monitor fraud.
Stripe supports more than 135 currencies worldwide. The available currencies also depend on where your bank account is located.
Stripe expands into several countries.
Repayments at Stripe are free. When you refund an order through Stripe, the transaction fee for the payment will be returned to your bank account.
You can easily remove your Stripe account from your webshop. Log in to the Payrexx back office and go to "Settings > Payment Providers". Click on the edit pen on the right and select the button "Deactivate".
Learn more about the payment process:
Based on the schedule you set in your , Stripe transfers money to your bank account. An overview of stripe transfers to your bank account can also be found on your Stripe Dashboard. Please note that most banks process their transfers only on weekdays, so sometimes the transfer may take a few days longer.
Learn more about stripe transfers:
Log into your Stripe Dashboard:
Stripe's transaction fees are deducted directly from your transaction. You can find the conditions of Stripe .
Learn more about how Stripe prevents fraud:
Payrexx is not responsible for problems with orders. All problems are handled directly by Stripe. Direct contact by mail at .
Learn more about how to troubleshoot Stripe:
Learn more:
See the complete list of countries where Stripe is offered:
The fees of Stripe are described on their Website here:
Learn more about how best to handle repayments: