Payment Status
In this article, you will learn about the different statuses that can be assigned to transactions and what they mean.
In the transaction overview within Payrexx, each payment is displayed with its corresponding status:
Meaning Of Payment Statuses
The following list includes all available statuses, explaining when they occur and what they indicate:
The transaction was successfully processed.
The customer has intentionally canceled the payment process.
The payment was declined for one of the following reasons:
The 3-D Secure authentication was denied.
The 3-D Secure authentication was not successfully completed.
The card issuer declined the transaction processing.
There were insufficient funds on the card.
The payment processing exceeded the payment provider's time limit.
An error occurred during the payment processing.
The payment has been initialized and its status will be updated in the next few hours or days.
Note: For manual payment methods, the status can be manually adjusted.
The entire transaction amount has been refunded.
A partial refund of the transaction has been processed.
Tokenization has occurred, and the card can be charged recurrently in the future.
The amount from the pre-authorization has been charged.
Tokenization has occurred, but the amount has not yet been charged.
A specific amount has been reserved on the card and is available for withdrawal in the coming days.
The customer has disputed the payment with their bank. You can accept the dispute or submit evidence through the transaction detail view.
The buyer has disputed the payment with their bank. We will contact you regarding the handling of the dispute.
The evidence you submitted is still under review.
The customer's bank has determined that you, as the merchant, are in the right. The dispute is thus resolved.
The customer's bank has determined that the buyer is in the right. The dispute is thus resolved.
Detailed Information In The Payment Details
For unsuccessful payments, you will often find additional information in the transaction detail view, as shown in the following example:
Reason: Transaction Not Allowed For Cardholder Code: 57
Meaning of error codes
The following table provides an overview of the different error codes and their meanings:
1A
The code applies to Visa and indicates that authentication is required for the transaction. If the transaction is not subject to the PSD2 regulation and was not processed via 3D Secure, the customer should retry the transaction using 3D Secure.
01
The card issuer has declined the transaction. The cardholder should contact the issuing bank directly to clarify the situation.
05
The card issuer is unwilling to accept the transaction. The customer should use an alternative card or contact their bank for further information.
14
The transaction was declined by the card issuer because the credit card number was either entered incorrectly or does not exist. The customer should verify their card details and try again.
51
The transaction was declined by the card issuer due to insufficient funds in the linked account or because the charge would exceed the card’s credit limit. The customer should try using an alternative card or contact the card issuer.
54
The card has expired and is no longer valid. The customer should update their card details or use a different card.
61
The transaction amount exceeds the withdrawal limit set by the card issuer.
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