Unrecognized

Preventing disputes of the "Unrecognized" type: Learn how it's done properly.

Various cases can belong to the "Not recognized" group. We have listed the most important ones below - along with the associated recommendations.

Wrong amount

An incorrect amount was debited, whether due to a technical or human error.

Send confirmations to customers as soon as the order is received.
Ensure that the transaction amount is easily visible on the order confirmation.
Inform customers during the ordering process about the return, refund and cancellation conditions.
Provide customers with low-threshold options for contacting you (example: "Have you discovered an error? Please contact us").

The shopper can no longer assign a transaction when checking the credit card statement.

Send confirmations to customers immediately after receipt of the order.
Make sure that the most important information and the transaction amount are visible on the order confirmation.
Ensure that the company name on the credit card statement allows conclusions to be drawn about the transaction.
Provide the customer with low-threshold contact options.
Ask the shopper as quickly as possible about the reason for the dispute.

The reason for the payment dispute is not known.

Following the recommendations described in this article to prevent disputes also has a positive effect on cases without a known cause.

Last updated 2 months ago