Product unacceptable
Preventing disputes of the "Product unacceptable" type: Learn how it's done properly.
A dispute in the "product unacceptable" category may arise if a service provided is incomplete or damaged.
Another trigger may be if the delivered services do not meet the customer's expectations at the time of ordering. Depending on the case, this may be due to inaccurate or incorrect product descriptions, for example, or in some cases simply because the customer regrets their purchase.
The more committed and clear you are in communicating with your leads and customers as a retailer, the less often these kinds of disputes will occur.
Recommendations
clear, understandable return and refund policies on the website
visible references to return and refund policies in customer communication
use accurate and comprehensive product descriptions
use clear and truthful product photos and videos
obtain customer consent to the terms and conditions via a checkbox before completing the purchase
ensure good availability of customer service
offer free trial periods for digital products such as subscriptions
ensure that images and descriptions in the store match the actual products
optimal packaging of physical goods
include an offer to exchange or refund an ordered service in the accompanying letter
ensure good availability of customer service
quick and accommodating response to inquiries from disgruntled customers
keep statistics on dispute rates per product
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