Disputes

Learn what is meant by disputes, why the topic is important, how disputes can be prevented, and – if they still occur – how you can skillfully handle them.

As a merchant, it can happen that a customer disputes a payment with their bank and thus opens a dispute against you.

This article is about disputes within Payrexx Swiss Collecting and Payrexx Direct. You will learn what disputes are and how you can avoid them. If a dispute nevertheless arises, we will show you how to maximize your chances of winning it.

Our documentation about disputes consists of the following chapters.

Definition

What are disputes, who is involved, and how do they work?

Prevention

How can I prevent disputes as a merchant?

Processing and submitting evidence

What do I need to bear in mind to win disputes?

Best Practices

Useful tips on how to deal with disputes

FAQ

Clear answers to most questions about disputes