Subscription

Learn where recurring payments (subscriptions) are located in Payrexx and how to manage them.

The overview of your customers' recurring payments (subscriptions) can be found in your Payrexx account under Payments > Subscriptions:

Overview of all subscriptions in Payrexx

Finding a Subscription

The filter search function allows you to find a specific subscription. The following filter options are available:

Filter functions for searching subscriptions

1. Status: Show only subscriptions with one of the following statuses: Active, in Notice, Cancelled, Failed, or Overdue.

2. Currency: Show only subscriptions in a specific currency.

3. Pages: Show only subscriptions belonging to a particular page.

4. Donation: Show only subscriptions associated with a specific donation campaign.

Subscription Status

Each transaction, including every subscription, has a status in Payrexx:

Payment status in the subscription overview

You can find an overview of all payment statuses in the following article:

Payment Status

Status Subscriptions

Next to each transaction, you can see the corresponding status. An overview of all possible statuses and their description can be found here:

Payment Status

If it is a test payment, it will be labeled with the icon . For more information on testing payments, please refer to the following article:

Testing

Subscription Details

Click on the respective row to view more information about the subscription:

Opening the desired subscription by clicking on the row

A window will open displaying the detailed view of the subscription:

Detailed view of a subscription in Payrexx

1. Details: Information about the subscription, such as currency and amount, the date when the subscription started, the associated page or, in this case, donation campaign, as well as the billing period, subscription duration, and cancellation notice.

2. Payments: A list of all subscription payments received to date. In this case, six monthly payments have been received so far.

3. Bill: The purpose of the donation as stated on the invoice.

4. Customer information: The subscriber's address details.

5. End subscription: The subscription can be terminated by clicking the red button.

For more information and instructions on implementing subscriptions, please refer to the following link:

Subscription

Exporting Subscriptions

Subscriptions can be exported to an Excel or CSV file. You can find instructions on how to do this in the following support article:

Export