Subscription canceled

Preventing disputes of the "Subscription canceled" type: Learn how it's done properly.

Disputes categorized as "Subscription canceled" occur when shoppers believe a subscription was unjustly renewed.

Firstly, reduce the incidence of unintended subscription renewals through transparent communication. Secondly, try to resolve the issue before a dispute is initiated.

Recommendations

• Display clear and understandable cancellation policies on your website.

• Obtain customer consent in the ordering process with a checkbox.

• Send reminders about the upcoming cancellation deadline.

• Implement an in-app cancellation button or a similar easy-to-access cancellation option.

• Implement a flexible refund process.

• Show leniency in dealing with customers when necessary.