FAQ Stripe

In this article, you will find the answers to the most frequently asked questions about Stripe.

1. What Is Stripe?

Stripe is a third-party payment solution that makes it possible to accept credit and debit card payments in your webshop. It is safe and fast - payments can be processed within a short time.

• Learn more about Stripe at: www.stripe.com

2. How Can I start with Stripe?

You can connect your account with Stripe in the settings of your Payrexx backend.

Stripe

3. Do Customers Need a Stripe Account to Buy Something in My Webshop?

No. All you need is a valid credit or debit card.

• Learn more about Stripe accepted payment methods: stripe.com/us/payments#worldwide

4. Is Stripe Secure?

Yes. Stripe meets the most stringent security requirements in the industry.

• Learn more: stripe.com/docs/security

5. Is Stripe PCI compliant?

Yes. Stripe is certified as a PCI-DSS Level 1 service provider. The highest safety precautions are guaranteed.

• Learn more about Stripe's security: stripe.com/docs/security

6. When Can I Accept Payments?

You can accept payments as soon as your Stripe account is connected to your Payrexx account. Stripe processes all your transactions.

• Learn more about the payment process: stripe.com/docs/payouts

7. How Does the Payout Work?

Stripe will transfer amounts over CHF / EUR 25.- within a few days to your bank account, which you deposited in your Stripe account. If your balance is a smaller amount than CHF / EUR 25.-, we do not pay out the money until the balance on your Stripe account reaches the required amount (CHF / EUR 25.-) (possibly only after several transactions).

8. How Often Does Stripe Transfer Money to My Account?

Based on the schedule you set in your Stripe Dashboard, Stripe transfers money to your bank account. An overview of stripe transfers to your bank account can also be found on your Stripe Dashboard. Please note that most banks process their transfers only on weekdays, so sometimes the transfer may take a few days longer.

• Learn more about stripe transfers: stripe.com/docs/payouts
• Log into your Stripe Dashboard: dashboard.stripe.com/login

9. How do I pay the transaction fees?

Stripe's transaction fees are deducted directly from your transaction. You can find the conditions of Stripe here.

For the transaction fees, which you pay directly to Payrexx, you will be issued an invoice as soon as you either

• Have to pay transaction fees totaling 10 Swiss francs or

• The transaction fees total 5 francs and the date of the first transaction is at least 90 days ago.

10. How Does Stripe Handle Fake Cards and Orders?

Stripe prevents fraud by detecting suspicious activity. For example, recurring orders are rejected. Stripe also works with global partners and credit card networks to monitor fraud.

• Learn more about how Stripe prevents fraud: stripe.com/docs/disputes/prevention

11. How Does Stripe Handle Disputes?

Payrexx is not responsible for problems with orders. All problems are handled directly by Stripe. Direct contact by mail at [e-mail].

• Learn more about how to troubleshoot Stripe: stripe.com/docs/disputes

12. Which Currencies Can I Use?

Stripe supports more than 135 currencies worldwide. The available currencies also depend on where your bank account is located.

• Learn more: stripe.com/docs/currencies

13. Is Stripe Available In My Country?

Stripe expands into several countries.

• See the complete list of countries where Stripe is offered: stripe.com/global

14. How Expensive Is Stripe?

The fees of Stripe are described on their Website here: Stripe pricing

15. What Is the Cost of Repayments?

Repayments at Stripe are free. When you refund an order through Stripe, the transaction fee for the payment will be returned to your bank account.

• Learn more about how best to handle repayments: stripe.com/docs/refunds

16. How Can I Close My Stripe Account?

You can easily remove your Stripe account from your webshop. Log in to the Payrexx back office and go to "Settings > Payment Providers". Click on the edit pen on the right and select the button "Deactivate".