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Status

In this overview, you can see all possible statuses of payments, as well as the corresponding descriptions.
Identifier
Description
Confirmed
  • The transaction was successfully processed
Cancelled
  • Customer cancelles the payment process
Declined
  • 3D secure challenge is rejected by the customer
  • 3D secure challenge is not approved
  • The issuerbank does not allow the processing of the transaction
Expired
  • The processing of the payment exceeds the time limit of the payment provider
Technical Error
  • There was an unexpected error during the payment process
Open
  • The payment was initialized and the status will be updated in the upcoming workdays
  • With manual payment methods, the status can be manually changed
Refunded
  • A refund for the full amount has been made
Partially-refunded
  • A refund for a partial amount has been made
Charged
  • A tokenization has taken place and the card can be used for future charges
Uncharged
  • A fixed amount was reserved on the card and will be available to caputre for the next days
Disputed: Response Needed
  • The customer has disputed the payment with his bank. You can accept the dispute or submit evidence via the transaction detail view.
Disputed: Manual Processing
  • The customer has disputed the payment with his bank. We will contact you via ticket to handle the dispute.
Disputed: Reviewing
  • The evidence you submitted is currently under review.
Disputed: Won
  • The customer's bank has decided that you, the dealer, are in the right. The dispute is over.
Disputed: Lost
  • The customer's bank has decided that the customer is in the right. The dispute is over.