Refund the full or partial amount to your customers.


Make sure you log in to Payrexx before you start - Login.
Head over to "Payments > Transactions" and click on the transaction you want to refund. At the top left, you will see the "Refund" button. Click it and decide which amount you want to refund. At first, the same value as the purchase is already typed in.
By customizing the refund amount, you can repay parts of the price. Refunding more money at later stages when a partial refund has already taken place is always possible.
Important! Please make sure that you have enough credit from the respective payment provider to be able to make the refund.
Refunds directly from Payrexx are only possible with selected payment providers and can take up to 10 days. The duration depends on the card issuer.
If the »Refund« button is not displayed, the refund cannot be processed via Payrexx and must be triggered alternatively.