Subscription canceled
Preventing disputes of the "Subscription canceled" type: Learn how it's done properly.
Disputes categorized as "Subscription canceled" occur when shoppers believe a subscription was unjustly renewed.
Firstly, reduce the incidence of unintended subscription renewals through transparent communication. Secondly, try to resolve the issue before a dispute is initiated.
Recommendations
Display clear and understandable cancellation policies on your website.
Obtain customer consent in the ordering process with a checkbox.
Send reminders about the upcoming cancellation deadline.
Implement an in-app cancellation button or a similar easy-to-access cancellation option.
Implement a flexible refund process.
Show leniency in dealing with customers when necessary.
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