Subscription canceled

Preventing disputes of the "Subscription canceled" type: Learn how it's done properly.

Disputes categorized as "Subscription canceled" occur when shoppers believe a subscription was unjustly renewed.

Firstly, reduce the incidence of unintended subscription renewals through transparent communication. Secondly, try to resolve the issue before a dispute is initiated.

Recommendations

  • Display clear and understandable cancellation policies on your website.

  • Obtain customer consent in the ordering process with a checkbox.

  • Send reminders about the upcoming cancellation deadline.

  • Implement an in-app cancellation button or a similar easy-to-access cancellation option.

  • Implement a flexible refund process.

  • Show leniency in dealing with customers when necessary.

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