Payouts
In the "Payouts" section, you can see your current balance, the amount that will be paid out next, and the payouts you have already received in the past.
To view your balance and the associated payouts, log in to Payrexx and navigate to Payouts in the main menu of your merchant administration.
Available Balance
At the top of the window, you will see an overview of your current balance.
The displayed balances originate exclusively from transactions processed through the payment methods activated in Payrexx Pay and Payrexx Pay Plus.
Transactions from external payment providers are paid out directly by the respective provider and, therefore, are not visible in Payrexx.
Current balance
The currently available balance is divided into the following two categories:
1. Available
The balance displayed here will be paid out with the next payout.
2. Available soon
The balance displayed here will not be paid out with the next payout but with the subsequent one. This is due to the 8-Day Rule, which states that the balance generated in the last 8 days of a payout period is temporarily withheld before being paid out.
3. Available for payout
This is the amount that is expected to be transferred to the payout account registered with Payrexx during the next payout. The amount is the sum of the two balances under "Available".
Please note that transactions are only included in the payout if they are at least 8 days old.
Payout Overview
At the bottom of the window, you will find a list of all payouts that have been made so far.
In the following example, both payment providers, Payrexx Pay and Payrexx Pay Plus, are set up. Therefore, two payouts are made at each payout time: one includes the transactions from the payment methods in Payrexx Pay, and the other includes the transactions from the payment methods in Payrexx Pay Plus.
Payout Details
To access more information about a payout, simply click on the desired row. This will open the detailed view of the payout:
Export: Click on the button and choose whether you want to download the payout report as an Excel, CSV, or PDF file.
Details: Information about the payout such as amount, date, or bank account.
Transactions: List of all transactions included in the payout. Additionally, it displays refunds made during the payout period and the payout fee incurred.
8-Day Rule
Only transactions that are at least 8 days old are included in a payout. Transactions from the last 8 days of a payout period are therefore not included in the current payout but will be included in the next one.
Please note that you should expect approximately 3 days of bank delay for payouts.
Payout Intervals
Payrexx offers the following three payout intervals:
monthly
weekly
daily
Changing the payout interval
Payouts are typically processed once per month. After you, as a merchant, have received regular payments via Payrexx for at least three months, you may contact us to request a change to the payout interval.
If the review of potential risk factors is successful, we will gladly adjust the payout interval to suit your needs.
Changing the payout timing
Monthly payouts are normally processed on the last day of each month, and weekly payouts on Monday. If you wish to change the timing of the payouts, please contact us. We will be happy to adjust the payout timing individually for you.
Payout Fee
A payout fee of EUR/CHF 0.30 is charged per payout, which is directly deducted from the payout amount.
Failed Payouts
In certain cases, payouts may fail. This can occur for the following reasons:
Payout account needs to be updated
If there is an issue with the bank account listed in the payout settings of your Payrexx account or it is no longer current, it needs to be updated. In such cases, you will receive an email from Payrexx with the subject "Payout Failed." Follow the instructions in the email to ensure your payouts can be processed again.
Payout declined by the bank
A payout may be declined by your bank. In such instances, we ask that you contact your bank. Of course, you may also reach out to Payrexx support for assistance.
Dispute pending
If a customer opens a dispute against you, payouts in your account will be paused for security reasons. To reactivate payouts, the dispute must first be resolved. You can learn how to do this by reading our support article "Submitting Evidence and Processing Disputes".
Payout Settings
For information on how to change the bank account for your payouts and make other settings, please refer to the following article:
Payouts SettingsPayouts from External Payment Providers
Payrexx only disburses balances derived from transactions made through payment methods from Payrexx Pay and Payrexx Pay Plus.
Balances from transactions processed via payment methods from external payment providers are paid out directly by the respective third-party provider.
If you have any questions about these payouts, please contact the support team of the respective third-party provider directly.
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