Prevention

In order to understand how you can prevent disputes as a merchant, it is first important to understand what can trigger them.

The 7 reasons for disputes

When Payrexx informs you that a dispute has been created, we will always provide you with one of the following seven reasons.

Click on a reason to find out how you can prevent such disputes.

Fraudulent

Fraudulent credit card payments or "Friendly Fraud"

Credit not processed

A credit was not processed

Duplicate

A transaction was processed twice

Product not received

Product not received or received too late

Product unacceptable

Product not acceptable or inaccurate produce description

Subscription canceled

A cancelled subscription

Unrecognized

Other reasons or reason unknown