Disputes

Learn about what constitutes disputes, why the topic is important, how to prevent disputes, and – if they still occur – how to handle them skillfully.

As a merchant, it can happen that a customer disputes a payment (in rare cases only part of a payment) with his bank and thus opens a dispute against you.

This article addresses disputes within Payrexx Pay and Payrexx Pay Plus. You will learn what disputes are and how to avoid them. Should a dispute arise, we will show you how to maximize your chances of winning the dispute.

Our documentation on disputes consists of the following chapters:

Definition

What disputes are, who is involved, and how they proceed.

Prevention

How you as a merchant can prevent disputes as much as possible.

Processing and submitting evidence

What you need to consider to potentially win disputes.

Best Practices

What you should generally consider when dealing with disputes.

FAQ

Clear answers to the most important questions about disputes.