Product unacceptable

Preventing disputes of the "Product unacceptable" type: Learn how it's done properly.

A dispute categorized as "Product not acceptable" may arise if a service delivered is incomplete or damaged.

Another trigger might be when the delivered services do not meet the expectations the customer had at the time of the order. Depending on the case, this could be due to inaccurate or erroneous product descriptions, or simply because the customer regrets their purchase.

The more proactive and clear you are as a merchant in communicating with your leads and customers, the less frequently disputes of this nature occur.

Recommendations

• Implement clear, understandable return and refund policies on your website.

• Include visible notices about return and refund policies in customer communications.

• Use precise and comprehensive product descriptions.

• Employ illustrative and truthful product photos and videos.

• Obtain customer consent to terms and conditions via a checkbox before completing a purchase.

• Offer free trial periods for digital products such as subscriptions.

• Ensure that the images and descriptions in your shop match the actual products.

• Optimize packaging for physical goods.

• Place offers for exchanges or refunds of ordered services in the accompanying letter.

• Ensure good accessibility of customer service.

• Respond quickly and accommodatingly to inquiries from dissatisfied customers.

• Maintain statistics on dispute rates per product.