Duplicate

Preventing disputes of the "Duplicate" type: Learn how it's done properly.

Duplicate payments often occur due to technical issues in the webshop. If a technical error occurs during the ordering process and the customer repeats the transaction, it might result in two transactions being processed. If the cardholder sees a payment duplicated or multiplied on their statement, they may dispute these charges.

Don't worry: There are several strategies to minimize "Duplicate" disputes.

Recommendations

• Regularly check the webshop for potential technical issues.

• Implement automated or at least manual reviews of the ordering system for duplicate and multiple orders.

• Promptly remove any obvious duplicate and multiple orders.

• Engage in immediate customer communication in cases of duplicate and multiple orders.

• Send clear and detailed order confirmations.

• Promptly fulfill refund requests for duplicate payments.