Product not received

Preventing disputes of the "Product not received" type: Learn how it's done properly.

There are cases where the end customer disputes a payment on the grounds that they did not receive the ordered goods or services. This category also includes cases where the delivery is received too late, which from the customer's perspective, is equivalent to not receiving it at all. The following tips can help you minimize disputes of the "Product not received" type.

Recommendations

• Keep inventory levels up to date.

• Communicate inventory levels and delivery times in the shop.

• Inform customers about potential stockouts or prevent orders of unavailable items.

• Communicate any potential delivery delays.

• Offer the ability to request refunds.

• Thoroughly verify the delivery address before shipping.

• Ship ordered goods or services as quickly as possible.

• Provide shipment tracking (tracking).

• Obtain confirmation of receipt, especially for higher-value items.

• Offer cancellation options in case of significant delivery delays.

• Suggest alternatives with immediate availability.

A rescission on the grounds of "non-performance" can also be unjustified: This can involve both deliberate and friendly fraud. In both cases, it helps if you document the ordering and shipping process in as much detail as possible and if you request a receipt from the customer upon receipt of the service.