> For the complete documentation index, see [llms.txt](https://docs.payrexx.com/merchant/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.payrexx.com/merchant/english/account/payments/transaction-details.md).
# Transaction Details
## Locating a Transaction
### Via the Search Field
To locate a transaction, you can use the [search field](https://docs.payrexx.com/merchant/english/account/payments/transaction-overview#finding-payments) at the very top of your merchant administration panel.
### Via the List
By navigating to **Payments > Transactions**, you can search for specific payments within the [transaction list](/merchant/english/account/payments/transaction-overview.md), with the option to utilize the [filter](https://docs.payrexx.com/merchant/english/account/payments/transaction-overview#filtering-payments) function:
## Transaction Details
Once you have located the desired transaction, simply click on the respective row to view its details:
Click on a transaction to view the details
The transaction details window will then open, where you will find the following information:
Transaction detailed view in the Payrexx merchant administration
### 1. Payment status
The payment status means that the payment was successful and you have received the funds. If a payment fails, you will find further information regarding the reason in the transaction details:
Example of a payment that failed due to insufficient funds
An overview of the various error messages and their meanings can be found in the following article:
{% embed url="" %}
### 2. Refund
Payments made through [Payrexx Pay](/merchant/english/payment-provider/payrexx-pay.md), [Payrexx Pay Plus](/merchant/english/payment-provider/payrexx-pay.md) and [PayPal](/merchant/english/payment-provider/external-payment-provider/wallets-and-more/paypal.md) can be refunded using the "Refund" button.
{% hint style="info" %}
If the "Refund" button is not visible, the transaction cannot be refunded through Payrexx. In this case, the refund must be processed using an alternative method outside of Payrexx.
{% endhint %}
You can find more information about refunds and partial refunds in the following article:
{% content-ref url="/pages/-MZCkXF3RuuKvAEqYQ7\_" %}
[Refunds and Partial Refunds](/merchant/english/payment/functionalities/refunds.md)
{% endcontent-ref %}
### 3. Details
In the "Details" section, you will find the following information:
* **Amount:** Gross transaction amount (the amount paid by the customer)
* **ID:** Eight-digit transaction ID for unique identification within Payrexx
* **Date:** Date and time of the transaction
* **Payment Provider:** The provider through whom the payment was processed ([Payrexx Pay](/merchant/english/payment-provider/payrexx-pay.md), [Payrexx Pay Plus](/merchant/english/payment-provider/payrexx-pay.md), or an [external payment provider](/merchant/english/payment-provider/external-payment-provider.md))
* **Payment Method:** The method used for the transaction (e.g., [TWINT](/merchant/english/payment-provider/payrexx-pay/payment-methods/twint.md), [Visa](/merchant/english/payment-provider/payrexx-pay/payment-methods/visa.md), or [PostFinance Pay](/merchant/english/payment-provider/payrexx-pay/payment-methods/postfinance-pay.md))
* **Type:** Payment type (E-Commerce, [POS Terminal](/merchant/english/pos/pos-terminals-overview.md), or [Tap to Pay](/merchant/english/account/tap-to-pay.md))
* **Reference ID:** Order or payment ID from the connected [e-commerce system](/merchant/english/integration/e-commerce.md)
* **Payrexx Fees:** The transaction fee charged by Payrexx for this payment
* **Payout:** The payout ID with which the funds from this transaction were transferred to your bank account
### 4. Bill
If available, this section displays the individual invoice items (all products or services included in this order) as well as any applicable shipping costs.
### 5. Customer information
This section displays the customer's address and contact details. The "Delete data" button allows you to remove customer-specific information – such as first name, last name, address, email, and phone number – for instance, if requested by a customer under the General Data Protection Regulation (GDPR).
### 6. Logs
This section displays the log entries for sent payment confirmation emails. If Payrexx is integrated with an [e-commerce shop](/merchant/english/integration/e-commerce.md) or another [third-party system](/merchant/english/integration/more-integrations.md), the communication between these two systems is also logged here. Additionally, the [payout](/merchant/english/account/payouts.md) of the amount to your linked bank account is visible.
Log entries are sorted by date, with the most recent entry at the top and the oldest at the bottom.
* **Webhook logs:** Opens the log entries for [webhooks](/merchant/english/account/webhooks.md).
* **API logs:** Opens the log entries for [API requests](/merchant/english/account/api-and-plugins.md).
### 7. Delete
At the very bottom, you will find the following two buttons:
* **Back:** Clicking this button returns you to the [transaction overview](/merchant/english/account/payments/transaction-overview.md).
* **Delete:** Clicking this button allows you to delete the transaction.
{% hint style="warning" %}
Only [test transactions](/merchant/english/payment/testing.md) generated via [external payment providers](/merchant/english/payment-provider/external-payment-provider.md) can be deleted. Test transactions from [Payrexx Pay and Payrexx Pay Plus](/merchant/english/payment-provider/payrexx-pay.md), as well as live transactions, cannot be deleted.
{% endhint %}
## Webhooks
By clicking on "Trigger webhook," you can manually trigger your installed webhook. You can find more information about webhooks here.
{% content-ref url="/pages/Ug6omcbhyyxA4QH6yJgu" %}
[Webhooks](/merchant/english/account/webhooks.md)
{% endcontent-ref %}
## Transaction Export
To learn more about transaction export, please click on the following link:
{% content-ref url="/pages/00TC8Lzy4pzV4yOcVtw6" %}
[Export](/merchant/english/account/payments/export.md)
{% endcontent-ref %}
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