Transaction Details

This article explains how to retrieve transaction information, understand the various payment statuses, and process refunds.

Locating a Transaction

Via the Search Field

To locate a transaction, you can use the search field at the very top of your merchant administration panel.

Via the List

By navigating to Payments > Transactions, you can search for specific payments within the transaction list, with the option to utilize the filter function:

Transaction Details

Once you have located the desired transaction, simply click on the respective row to view its details:

Click on a transaction to view the details

The transaction details window will then open, where you will find the following information:

Transaction detailed view in the Payrexx merchant administration

1. Payment status

The payment status means that the payment was successful and you have received the funds. If a payment fails, you will find further information regarding the reason in the transaction details:

Example of a payment that failed due to insufficient funds

An overview of the various error messages and their meanings can be found in the following article:

Payment Status | ENGLISH | Docsdocs.payrexx.com

2. Refund

Payments made through Payrexx Pay, Payrexx Pay Plus and PayPal can be refunded using the "Refund" button.

If the "Refund" button is not visible, the transaction cannot be refunded through Payrexx. In this case, the refund must be processed using an alternative method outside of Payrexx.

You can find more information about refunds and partial refunds in the following article:

Refunds and Partial Refunds

3. Details

In the "Details" section, you will find the following information:

• Amount: Gross transaction amount (the amount paid by the customer)

• ID: Eight-digit transaction ID for unique identification within Payrexx

• Date: Date and time of the transaction

• Payment Provider: The provider through whom the payment was processed (Payrexx Pay, Payrexx Pay Plus, or an external payment provider)

• Payment Method: The method used for the transaction (e.g., TWINT, Visa, or PostFinance Pay)

• Type: Payment type (E-Commerce, POS Terminal, or Tap to Pay)

• Reference ID: Order or payment ID from the connected e-commerce system

• Payrexx Fees: The transaction fee charged by Payrexx for this payment

• Payout: The payout ID with which the funds from this transaction were transferred to your bank account

4. Bill

If available, this section displays the individual invoice items (all products or services included in this order) as well as any applicable shipping costs.

5. Customer information

This section displays the customer's address and contact details. The "Delete data" button allows you to remove customer-specific information – such as first name, last name, address, email, and phone number – for instance, if requested by a customer under the General Data Protection Regulation (GDPR).

6. Logs

This section displays the log entries for sent payment confirmation emails. If Payrexx is integrated with an e-commerce shop or another third-party system, the communication between these two systems is also logged here. Additionally, the payout of the amount to your linked bank account is visible.

Log entries are sorted by date, with the most recent entry at the top and the oldest at the bottom.

• Webhook logs: Opens the log entries for webhooks.

• API logs: Opens the log entries for API requests.

7. Delete

At the very bottom, you will find the following two buttons:

• Back: Clicking this button returns you to the transaction overview.

• Delete: Clicking this button allows you to delete the transaction.

Only test transactions generated via external payment providers can be deleted. Test transactions from Payrexx Pay and Payrexx Pay Plus, as well as live transactions, cannot be deleted.

Webhooks

By clicking on "Trigger webhook," you can manually trigger your installed webhook. You can find more information about webhooks here.

Webhooks

Transaction Export

To learn more about transaction export, please click on the following link:

Export