Transaction Overview

This article covers everything you need to know about the transaction overview, filtering payments, and understanding different payment statuses and transaction types.

To view all your transactions, go to Payments > Transactions in the main menu of your merchant dashboard:

The transaction overview is organized into the following columns:

Status: The payment status of the transaction. For more information, please refer to the payment status section.
Risk: The risk level associated with the transaction.
Type: The transaction type (further details can be found in the Transaction Type section).
Amount: The currency and total amount of the transaction.
Payment Method: The chosen payment method (e.g., TWINT, Mastercard, or American Express).
Description: A description of the transaction.
Customer: The customer's first and last name.
Date: The date and time of the transaction:
- For transactions within the last 24 hours, the display shows "XY hours/minutes ago" or "Yesterday".
- For older transactions, the specific date and time are shown.

Finding Payments

To find a specific transaction, we recommend using the free-text search field:

You can search using the following information:

Transaction ID (UUID)
Customer's first or last name
Customer's city/place of residence
Customer's email address

Filtering Payments

The transactions displayed in the list can be narrowed down using the field. You can filter by the following criteria:

Filter

Description and options

Status

Payment status (open, confirmed, cancelled, refund, disputed, declined, technical error, partially refunden, unknown, uncaptured, expired)

Currency

Currency (e.g., CHF, EUR, USD)

Type

E-Commerce, POS Terminal, Tap to Pay

Payment method

Payment method (e.g., Visa, TWINT, PayPal, Google Pay)

Payment service provider

Payrexx Pay, Payrexx Pay Plus and external payment providers

Date from

Show payments from this date

Date to

Show payments up to this date

Pages *

Select a specific Pages shop

QR Code *

Select a specific QR code

Donation *

Select a specific donation campaign

Coupon Code

Select a specific discount code

Mode

Live or test payments

*) These filters are only visible if the transaction list contains payments from the corresponding e-commerce tools (Pages, QR Pay, Donation).

Deleting Payments

Deleting payments is not possible in Payrexx. This applies regardless of whether the transactions are successful, failed, or cancelled. There are two primary reasons for this:

Data consistency

When a transaction is initiated, the payment information flows through a complex network of acquiring banks, credit card institutions, and payment providers, where it is processed. If a transaction were to be deleted in Payrexx, it would lead to reconciliation errors, and the data would no longer match. However, seamless consistency is essential for secure and traceable payment processing.

Legal retention period

As a financial service provider, Payrexx is subject to strict regulatory requirements. Among other compliance obligations, all transaction data must be stored securely for a minimum of 10 years.

Payment Status

Each transaction has a status that indicates whether the payment was successful or, if not, why it could not be processed. For a complete overview of all payment statuses, refer to the following article:

Payment Status

Test Payments

If it is a test payment, it is marked with the label located to the left of the description. In the screenshot above, all transactions except of the first one are test payments. For more information on testing payments, please refer to this article: