Contact Details
Learn how to specify which of your email addresses should receive various system notifications and where to store your business and contact information.
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Learn how to specify which of your email addresses should receive various system notifications and where to store your business and contact information.
Last updated
Was this helpful?
Log into the platform administration of your Payrexx account and navigate to Settings > Contact Details in the main menu.
The page is divided into the sections Notifications, Business Details, and Advanced Settings.
In the first section, you can define which email address your merchants can use to contact you. Additionally, you can specify which email addresses should receive different notifications from the system:
Contact Email: The email address entered in this field serves the following functions:
It will be displayed to your merchants as a general contact address.
Emails with payout information from Payrexx will be sent to this email.
The email address will appear in the footer of the merchant administration.
The address will be displayed in the footer of system-generated emails.
This email will be used as the reply-to address in system-generated emails.
Notification Email: This email address will be shown to your merchants as the contact for technical support.
Notification Email (general settings change): When merchants change the default settings in their account, a notification will be sent to this email address. If the field is left empty, no email will be sent in this case.
Notification Email (KYC status change): When the verification status of a merchant account changes, a notification is sent to this email address. This occurs in the following cases:
Request for information
Account activation
Account rejection
If the field is empty, no email will be sent when the KYC status is changed.
Notification Email (payout): As soon as a payout to a merchant is triggered, a notification will be sent to this email address.
Show contact email in footer: Specify whether the email address provided under "Contact Email" (1) should be displayed in the footer of the merchant administration or not.
In the second section, you can set up various address and contact details for your company:
Marketing Website: Enter the link of your marketing website (your main website).
Pricing Website: If available, provide the link that leads to your pricing information.
Phone: Enter your company's phone number.
Company: Enter your company's name.
First Name and Last Name: Enter the first and last name of your company's contact person (optional).
Street & No.: Enter your company's address.
ZIP Code and City: Enter your company's ZIP code and city.
Country: Enter the country where your company is located.
In the third section, you have the option to add a slogan:
Slogan: If desired, enter your company's slogan in this field. It can be used as a placeholder in the system emails sent to connected merchants.
