Contact Details
Learn how to define which of your email addresses you would like to receive various system notifications and where you can store your business and contact information.
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Learn how to define which of your email addresses you would like to receive various system notifications and where you can store your business and contact information.
Last updated
Was this helpful?
Log into the platform administration of your Payrexx account and navigate to Settings > Contact Details in the main menu.
The page is divided into the sections Notifications, Business Details, and Advanced Settings.
In the first section, you can define which email address your merchants can use to contact you. Additionally, you can specify which email addresses should receive different notifications from the system:
Contact Email: The email address entered in this field will be displayed to your merchants as the general contact address.
Notification Email: This email address will be shown to your merchants as the contact for technical support.
Notification Email (general settings change): When merchants change the default settings in their account, a notification will be sent to this email address.
Notification Email (KYC status change): When the verification status of a merchant account changes, a notification is sent to this email address. This occurs in the following cases:
Request for information
Account activation
Account rejection
Notification Email (payout): As soon as a payout to a merchant is triggered, a notification will be sent to this email address.
Show contact email in footer: Define whether the email address specified under "Contact Email" (1) should be displayed in the footer of system emails or not.
In the second section, various address and contact details for your company can be recorded:
Marketing Website: Enter the link of your marketing website (your main website).
Pricing Website: If available, enter the link that leads to your pricing information.
Phone: Enter your company's phone number.
Company: Enter the name of your company.
First Name and Last Name: Enter the first and last name of your company's contact person (optional).
Street & No.: Enter the address of your company.
ZIP Code and City: Enter the ZIP code and the city of your company.
Country: Enter the country of your company.
In the third and final section, you have the option to add a slogan:
Slogan: If desired, you can enter your company’s slogan in this field, which will then be displayed in the system emails sent to the connected merchants.
