# Access and Login

## Logging into the Platform Administration

Follow these steps to log in to the platform administration:

1. Open your browser and navigate to the platform administration login page: [https://backoffice.example.com](https://backoffice.beispiel.com). Replace "example.com" with your platform's domain.
2. Log in using your email address and password.

<div align="left"><figure><img src="/files/bCn4QuWZAAyN0122VD9y" alt="" width="513"><figcaption><p>Log in to the platform administration</p></figcaption></figure></div>

{% hint style="info" %}
If you do not know your password, you can reset it using the "Forgot password" link.
{% endhint %}

3. Follow the on-screen instructions to complete the two-factor authentication.

{% hint style="info" %}
Two-factor authentication can be performed using the Google Authenticator App ([Google Play](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2\&gl=US) | [App Store](https://apps.apple.com/app/google-authenticator/id388497605)) or the browser add-on ([Google Chrome](https://support.google.com/accounts/answer/1066447?co=GENIE.Platform%3DAndroid)).
{% endhint %}

{% hint style="success" %}
You have successfully logged into your platform administration.
{% endhint %}

### Additional administrator accounts

You can create and manage additional user accounts directly in your back office. The exact number of user accounts included in your contract can also be found there.

<div align="left"><figure><img src="/files/LVrZeg8qeixsspybaT2B" alt=""><figcaption><p>User administration in Payrexx</p></figcaption></figure></div>

If you click "Add", you can create a new user:

<div align="left"><figure><img src="/files/8sK6sjcG0bO9uW2xHJDU" alt=""><figcaption><p>Adding a new user in Payrexx</p></figcaption></figure></div>

## Merchant Access

Learn how new merchants can register on your platform and how existing merchants can log in.

### Registering as a new merchant

New merchants can register via the link <https://signup.example.com>, replacing "example.com" with your platform’s domain.

### Logging in as an existing merchant

Existing merchants can log in via the link <https://login.example.com>, replacing "example.com" with your platform’s domain.


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