Terminal Basics
On this page, you will find guides on various topics to help you understand the basics of your POS terminal.
Content
Unpacking the terminal
Once you have received your terminal by mail, please open the package first and check whether the delivery is complete.
The package should contain the following components:
1 x POS terminal
1 x USB adapter
1 x power cable
1 x spare paper roll
1 x user manual
1 charge pad
If one or more components are missing, please contact Payrexx support immediately.
Inspecting the terminal
Immediately after unpacking, you should inspect your POS terminal to ensure it is free from defects. Specifically, check that:
The outer casing has no cracks or breaks
The screen is free from scratches
A battery and SIM card are installed in the device
A paper roll is inserted in the appropriate compartment
If you discover any damage or defects, please contact Payrexx support immediately.
Inserting paper
When you receive a new POS device, a paper roll is already inserted in the appropriate compartment. However, once this roll is used up, you will need to insert a new one. Please follow these steps:
Open the compartment at the top of the device.
Insert the paper roll so that the unrolled portion faces away from the screen.
Close the paper compartment until it audibly clicks into place. A short strip of paper should protrude slightly.
Order thermal rolls (paper rolls)
Payrexx does not sell thermal paper rolls. Please note that, as a merchant, you are responsible for ordering replacement rolls in time. The correct dimensions for the terminals Nexgo N5, Nexgo N6 and Nexgo N86 are:
Width: 57 mm
Diameter: 40 mm
Core: 12 mm
Charging the device
Please charge the device using only the provided cable. Ensure that the battery is fully charged prior to first use.
Power on the terminal
To turn on your POS device, unlock the screen, and start the software, please proceed as follows:
Press and hold the elongated button on the left side of the device for 3 to 5 seconds.
Release the button as soon as the display lights up.
Wait until the device has booted up completely.
The device is now ready to receive payments.
Connecting the device to Wi-Fi
Proceed as follows to connect the card reader to the internet:
Swipe left on the home screen to display the app page.
Tap Settings.
Tap the Wi-Fi icon, select the desired network, and enter your password.
A SIM card is already inserted into your terminal, so the connection to the mobile network should be established automatically. If not, enable mobile data by tapping the corresponding icon.
Please ensure that data roaming is always enabled!
Standby mode
To switch your POS device to standby mode, please proceed as follows:
Press the elongated button on the left side of the device very briefly. The screen will turn black.
To exit standby mode, press the elongated button briefly again. The lock screen will appear.
In standby mode, the terminal consumes very little power, but remains active. If you are not using the device for an extended period (e.g., over the weekend), we recommend turning it off completely.
Power off the terminal
To turn off the card terminal and access additional options, press and hold the round, white power button on the left side until the following options appear on the screen:
Power off: Turns the device off completely.
Restart: Restarts the device.
Care and maintenance tips
Please follow this advice to ensure the longevity and proper functioning of your Newland card reader:
Protect the device from moisture, extreme heat or cold, impacts, and drops.
Never use the terminal near flammable gases, open flames, or sensitive medical equipment.
Do not open or disassemble the terminal, battery, or power adapter yourself.
Immediately disconnect the power supply in the event of an unusual odor, overheating, or smoke.
Remove the battery if you will not be using the device for an extended period.
Clean the device only with a soft, slightly damp cloth. Do not use harsh cleaning agents.
Last updated
Was this helpful?