> For the complete documentation index, see [llms.txt](https://docs.payrexx.com/merchant/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.payrexx.com/merchant/english/account/payments/disputes.md).

# Disputes

If a customer disputes a payment or a partial payment amount and opens a dispute against you, Payrexx will notify you by email. Additionally, you can find an overview of all disputes in the Merchant Administration of your Payrexx account.

Navigate to **Payments > Disputes** to display the list of disputes:

<div align="left"><figure><img src="/files/xs7emSN6aAyIoB73HOPh" alt=""><figcaption><p>Dispute list in the Merchant Administration</p></figcaption></figure></div>

1. **Filter and Search:** Refine the list using the filter function or search for a specific dispute using the text search field.
2. **Status:** The status indicates whether the dispute was won or lost, or if it is still under review.
3. **Reason:** This column displays the reason for the dispute. The following reasons may appear:
   1. [Fraud](/merchant/english/payment/disputes/processing-and-submitting-evidence/fraudulent.md)
   2. [Credit not processed](/merchant/english/payment/disputes/processing-and-submitting-evidence/credit-not-processed.md)
   3. [Duplicate payment](/merchant/english/payment/disputes/processing-and-submitting-evidence/duplicate.md)
   4. [Product not received](/merchant/english/payment/disputes/processing-and-submitting-evidence/product-not-received.md)
   5. [Product unacceptable](/merchant/english/payment/disputes/processing-and-submitting-evidence/product-unacceptable.md)
   6. [Subscription canceled](/merchant/english/payment/disputes/processing-and-submitting-evidence/subscription-canceled.md)
   7. [Unrecognized](/merchant/english/payment/disputes/processing-and-submitting-evidence/unrecognized.md)
4. **Evidence Due Date:** You must submit your [evidence](/merchant/english/payment/disputes/processing-and-submitting-evidence.md) by this date.

## Dispute Details View

Click on any row to open the details of the dispute:

<div align="left"><figure><img src="/files/EsOHmaVTI2shYTASsC8U" alt=""><figcaption><p>Dispute in the Merchant Administration</p></figcaption></figure></div>

In the dispute details, you will find the following information:

<div align="left"><figure><img src="/files/mdDsedGwhiOjAO5751v5" alt=""><figcaption><p>Details of a dispute</p></figcaption></figure></div>

#### 1. Details

This section lists the following information:

* **Amount:** The amount disputed by the customer (this can be the full amount of the original transaction or a part of it).
* **ID:** The transaction ID of the original transaction disputed by the customer.
* **Date:** The date of the original transaction.
* **Payment service provider:** The payment provider used for the original transaction ([Payrexx Pay](/merchant/english/payment-provider/payrexx-pay.md), [Payrexx Pay Plus](/merchant/english/payment-provider/payrexx-pay.md), or an [external payment provider](/merchant/english/payment-provider/external-payment-provider.md)).
* **Payment method:** The payment method of the disputed transaction ([Visa](/merchant/english/payment-provider/payrexx-pay/payment-methods/visa.md) in the example above).

#### 2. Dispute

In this section, you will find the following information:

* **Status:** One of the following statuses:
  * Won
  * Lost
  * Manual processing
  * Response needed
  * Reviewing
* **Opened on:** The date on which the customer opened the dispute.
* **Reason:** The reason for the dispute.
* **Dispute amount:** The amount that was disputed.

{% hint style="info" %}
Due to currency conversion, the amount displayed here may differ from the amount of the original transaction.
{% endhint %}

* **Dispute fee:** The fees (CHF/EUR 35.00) charged to you if you lose the dispute.
* **Amount debited:** The amount charged to you in the event of a lost dispute (disputed amount + fees).
* **Amount invoiced:** If the amount cannot be deducted from your balance, it will be invoiced to you and displayed here.
* **Amount owed:** The amount you owe regarding the dispute (CHF 0.00 in the example above, because the amount could already be deducted from the balance).

## Additional Information On Disputes

Click on the corresponding tile to access further information regarding disputes:

<table data-view="cards"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>What are disputes and how does the dispute process work?</strong></td><td><a href="/pages/3Zqu1tp3BeOPel7yPfmt">/pages/3Zqu1tp3BeOPel7yPfmt</a></td></tr><tr><td><strong>How can I proactively prevent disputes?</strong></td><td><a href="/pages/oVKqAjzEj3KSvRQUPtgS">/pages/oVKqAjzEj3KSvRQUPtgS</a></td></tr><tr><td><strong>How do I submit evidence to win disputes?</strong></td><td><a href="/pages/xflUdIXlhqH5p5HEhp6v">/pages/xflUdIXlhqH5p5HEhp6v</a></td></tr></tbody></table>


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